This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
On these pages you will find a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold. Note: the IT Skeptic isn't trying to sell you anything except my own books and the ads on these pages. Advice on anything else is impartial and not aligned with any vendor or organisation.
ITIL V3 2011 All about the new version: what we are not allowed to call ITIL V3.1
Questions for ITIL vendors There are some obvious criteria for a reasonable person's definition of ITIL compliant. Here are some searching questions to ask your prospective tools vendor, from the IT Skeptic
or see all the page links to the right under "About",