This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill
IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.
Useful stuff
I have been producing:
- Standard+Case
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- lists of great DevOps books, and DevOps articles
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena
- New ways of working, especially New Ways Of Managing, at the IT and eneterpsie levels