Audio by title is_itil_dead_in_the_water

Is ITIL dead in the water? - The IT Skeptic

4:10 minutes (3.82 MB)

A podcast of the original article from the IT Skeptic: Is ITIL Dead in the Water?
In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.