A podcast of the original article
I would like to trial ITIL versus a placebo.
Instead of using ITIL as the framework or guidance for process improvement in IT production, I would use a placebo body of knowledge.
It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: Sensible Service Management Series for SMEs
A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here
A white paper on the state of ITIL
Tipu, a new approach to service improvement
A new book, Basic Service Management
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