A podcast of the orginal post What do all the sites without a CMDB do?
There are some fundamental fallacies behind the arguments for CMDB and a recent article encapsulated a number of them. Why do we keep getting told a CMDB is essential when almost nobody has one?
It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: Sensible Service Management Series for SMEs
A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here
A white paper on the state of ITIL
Tipu, a new approach to service improvement
A new book, Basic Service Management
Submit search form