automation

IT operations must beware inappropriate automation

Submitted by skeptic on Fri, 2011-06-03 14:51

Being technical folk, we are far to quick to leap to technical solutions to non-technical problems. Automating operations tasks is one of those cases.

Doubting that automation really reduces errors

Submitted by skeptic on Tue, 2010-06-08 21:25

Here's a personal reflection unsubstantiated by any research: I really doubt that automation reduces errors. And yet that is often the reason touted for automating processes. In our IT management world, we often hear automation pushed as the panacea for preventing outages, security lapses, and so on. I don't buy it.

Software automation won't necessarily lower staff costs

Submitted by skeptic on Sat, 2010-01-09 18:20

Automate to make systems more reliable. Automate to make them more effective. Even automate to make them more efficient. But don't automate to eliminate people, at least not if the system is mission critical. You need even more highly trained, professionally-alert staff, to step in when it all goes pear-shaped. And it will.

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