Basic Service Management

Submitted by skeptic on Wed, 2009-12-09 21:35
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BSM cover
Rob England's latest book is titled Basic Service Management

Not ITSM, just SM. Everything you need, in 50 pages.

Out now!

(we dropped the Copper Service idea - too distracting/confusing. We had a discussion on naming it - please make name-related comments there).

Published in The Skeptical Informer, December 2009, Volume 3, No. 10


Published in The Skeptical Informer, August 2010, Volume 4, No. 3


Comments

Submitted by dkhoruzhenko (not verified) on Tue, 2010-06-01 10:26.

Basic Service Management

What is about government sector ? Are they providing us with services ?

Submitted by skeptic on Tue, 2010-06-01 10:50.

in some countries

yes in some countries the government provides service :) In NZ they even try to improve, unlike say the USA's IRS which I have had the misfortune to engage with a couple of times. Having to do so every year is a likely explanation for the USA's affection for guns.

Submitted by JamesFinister on Tue, 2010-06-01 13:31.

Governments and service management

Indeed, and some governments took ITSM so seriously they came up with an entire framework for it and made it publicly available ;-)

Submitted by ianclayton on Thu, 2010-07-22 19:41.

How can I help via USMBOK Initiative?

Rob

Congrats on the new book. Let me know how I can help get the word, resell, and connect someone with like thinking about (universal) service management concepts to my USMBOK efforts...

Ian

Submitted by dkhoruzhenko (not verified) on Wed, 2010-06-02 12:32.

What is my point

"This book is about how to run services, in any organisation, in any industry."
"Whether you are in any industry: manufacturing, trades, retail, IT, not-for-profit…"
The Question is:" ..." <- government sector included ?
Are you feel you're ready to write a book, which explains how to run public services from goverment's point of view ?
E.G. in Russia goverment decided to open Service portal www.gosuslugi.ru in order to provide some public services over Internet.
So, market niche is ready - USA IRS, Russian Govt,NZ Govt ...

Submitted by skeptic on Wed, 2010-06-02 20:01.

services provided to the public

"whether you are a small business or a government department" you bet. I'm seeing multiple activity within government here focusing on services provided to the public. Service is service - the book attempts to be completely generic

Submitted by JamesFinister on Wed, 2010-06-02 20:39.

An oldie but a goodie

"Reinventing Government" I can't remember the authors despite going to a briefing with one of them but their ideas inspired Clinton's approach, and, oddly, Thatcher's.

Submitted by JamesFinister on Wed, 2010-06-02 20:42.

Core ITSM

OK, that is three times you used the term "core", are you sure you don't want to borrow Core ITSM as a title? I can't help feeling there is a big difference in meaning between basic and core.

J

http://coreitsm.blogspot.com/

Submitted by CyberJMC66 on Mon, 2010-08-16 21:41.

Core as in Cor Blimey

John M. Clark

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