Directory of blog entries

Title Date Createdsort icon Hits today
Customer delight is a typically geek concept 2017-04-16 39
Optimising control constraints 2017-04-11 46
Two questions to ask 2017-04-04 22
Standard + Case methodology to be released by US government 2017-04-01 14
Some cultural change principles I have learned 2017-03-31 11
Hot desks suck 2017-03-21 19
Why companies change their ITSM tool 2017-03-10 17
DevOps has three parents: Lean, Agile, and ITSM 2017-03-09 15
Lead with DevOps 2017-03-01 13
IT projects go away? #NoProjects 2017-02-25 11
Axelos legal bullies on the rampage 2017-02-22 12
Breaking the iron triangle of faster better cheaper 2017-02-08 7
The lizard brain 2017-02-07 32
Move from change control to change facilitation 2017-01-30 9
You can't improve a cog 2017-01-19 10
ITIL exam market continues to shrink 2017-01-06 13
The IT engineering fallacy 2017-01-03 16
Merry Christmas from the IT Skeptic 2016-12-24 8
Axelos are the Official source of DevOps now? 2016-12-10 11
The two tribes of DevOps 2016-10-09 7
Get out of the way 2016-09-28 5
Railroads don't have a batch size of 1 2016-09-27 4
How hard can it be? 2016-09-06 1
Eating the elephant 2016-08-30 3
Great DevOps articles 2016-08-18 2
Describe DevOps with CALMS, or I prefer CAFFS 2016-08-17 6
Two kinds of DevOps: horses don't grow horns 2016-08-13 3
The cult of DevOps 2016-07-30 6
Victims of the system 2016-07-23 1
Great DevOps books to read 2016-07-14 4
Reflections on the DevOps Enterprise Summit UK 2016 2016-07-12 3
Who owns DevOps? 2016-07-07 3
Don't reorg for DevOps 2016-07-02 3
Challenging the operational rites 2016-06-25 2
Conflicting principles 2016-06-08 5
Noble Failure 2016-05-29 0
DevOps and ITIL are both ITSM 2016-05-22 3
The IT Skeptic's tenth birthday post: on Optimism 2016-05-18 1
Service catalogue and request catalogue 2016-05-09 7
Cloud solves everything in bi-modal ... not. Cloud is one small piece of DevOps 2016-05-01 1
DevOps is only looking at one of four IT4IT value streams 2016-04-20 12
OGC re-forms to create DevOps body of knowledge 2016-03-31 1
IT Operating Model 2016-03-28 9
What to think of the ISACA acquisition of CMMI? 2016-03-06 2
How DevOps messes with your head 2016-03-01 6
The 3Rs: Roles Responsibilities Relationships 2016-02-28 2
System People Practices Partners Things 2016-02-12 3
Greetings from Tuatapere 2015-12-30 1
A Cynefin model of ITSM support levels 2015-10-11 2
The last application lifecycle 2015-09-22 2
An important DevOps word: toolmakers 2015-09-13 3
What is a DevOps role 2015-08-27 0
Internet discourse is becoming unreal: I can't tell a Poe from an idiot any more 2015-08-22 1
Who is the IT Skeptic? 2015-08-20 1
Is a reboot a change? 2015-07-21 8
No such thing as Root Cause 2015-07-09 1
Social media discourse degenerates 2015-07-01 1
ITSM emphasis on aligning underpinning contracts with SLAs 2015-06-17 1
An interesting tale of ITIL trademarks 2015-06-06 1
ISACA Bylaws change 2015 2015-06-03 3
The IT Liberation Movement - an IT Renaissance 2015-05-26 8
Things ITSM consultants hear 2015-05-25 3
The IT Skeptic is nine years old today. Thank-you! 2015-05-15 0
Considerations for Multi-Speed IT 2015-05-11 4
Copyright issues when using ITIL at the coalface 2015-05-05 1
the internet fosters madness 2015-05-01 1
Whats up with Cyber Resilience? 2015-04-24 2
Multi-Speed IT 2015-04-19 26
ITSM success is driven by people and policy 2015-04-19 2
The IT Skeptic's Big Ideas 2015-04-11 6
Use verbs to describe services 2015-04-08 1
Axelos selling ITIL? 2015-04-01 4
Google enters the fitness device market 2015-03-31 0
Axelos Consulting Partner (ACP) Programme 2015-03-30 1
Service Management Truths #SMTruths 2015-03-29 1
Who owns the system during the go-live warranty period? 2015-03-22 6
Darwin doesnt justify change 2015-03-19 4
Agile is an excuse for chaos? 2015-03-19 3
DevOps Unicorns Horses and Mules 2015-03-17 11
Axelos announces a new level of ITIL certification: Practitioner 2015-03-15 3
Windows vs cars 2015-03-06 1
In praise of ITSM engagement models 2015-03-03 3
The design police at Google say they'll push this site down the search rankings 2015-02-24 1
what makes a successful blog 2015-02-03 2
DevOpsRun: DevOps is great but what about Run? 2015-01-20 15
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 2
the ITIL Squeeze in 2015 2015-01-08 1
je suis Charlie 2015-01-08 0
Thank-you and Merry Christmas from the IT Skeptic 2014-12-25 4
There is no such thing as NoOps: it is an awful word 2014-12-11 1
Uber, big brother, and company use of big data 2014-12-09 1
Define DevOps: What is DevOps? 2014-11-29 23
ISACA's strategy and missed opportunity 2014-11-27 1
IT is not a snowflake 2014-11-17 3
Reflections on DevOps Enterprise conference 2014-11-13 2
Axelos are dropping ITIL complementary certifications 2014-11-07 4
The Wright Cycle 2014-11-05 2
the state of prISM 2014-10-30 1
Software is free like a puppy is free 2014-10-29 2
Do you know the professional recognition of individuals in Service Management Institute, a.k.a. prISM? 2014-10-27 5
Tracking citizens 2014-10-23 2
the Kingdom of SIAM 2014-10-22 2
Release management: landing airplanes 2014-10-16 1
Dont blame the tool: squeeze the asset, fix the behaviour 2014-10-06 2
Suggestions for RealIT Radio 2014-10-04 3
That which cannot be measured... 2014-09-26 4
Changes to user interface 2014-09-17 2
ITIL exams have fallen 11% in the last year 2014-09-15 1
Dark IT 2014-09-12 4
Does ISACA offer value to its real members? 2014-09-07 3
How to deal with Shadow IT 2014-08-28 3
The nett result of new technology 2014-08-26 0
Here comes China 2014-08-20 5
where does DevOps work in the enterprise? 2014-08-18 0
The Chicken ITles are at work on IT project success rates 2014-08-15 3
of course IT is an entity 2014-08-11 2
The corporate yoke 2014-08-07 2
DevOps buzzword bingo 2014-08-04 5
IT service build is not a factory 2014-08-01 1
revisiting agile CSI 2014-07-30 2
What is the best ITIL service desk tool? 2014-07-27 1
The IT Skeptic's RealIT Radio 2014-07-26 4
ITSM incident and problem: two names for three things 2014-07-25 2
How Operational Readiness should be done 2014-07-23 1
No we haven't passed the Turing Test 2014-07-20 1
If all I had was a hammer 2014-07-18 7
The real Shadow IT is not about personal computing 2014-07-17 3
DevOps following in ITIL's footsteps 2014-07-15 1
nimbleness and the need to compete via technology 2014-07-14 1
ITIL v3 - what standard is this based on? 2014-07-10 1
no such thing as ITIL consultants 2014-07-09 2
Making fun of Customer First 2014-07-09 2
heretical views on ITIL Configuration Management 2014-07-07 6
ITIL is the dominant language of ITSM 2014-07-06 1
Don't try to change culture 2014-07-05 4
The IT Skeptic online of late 2014-07-02 1
The IT Skeptic's happy birthday 2014-05-16 1
Normal program will be resumed as soon as possible 2014-04-21 1
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 35
Social and mobile service support 2014-04-18 1
Loving the customer 2014-04-07 3
Who owns the risk of an IT change? 2014-04-06 3
Google to introduce subscription charges for Gmail 2014-03-31 2
The death of the Service Desk software industry - major player on brink of pulling out 2014-03-31 2
The future of DevOps 2014-03-27 2
These are the people who give ITIL a bad name 2014-03-12 4
The one top tip for IT operations and support: Checklists 2014-03-07 2
The future of itSMF International 2014-03-04 2
itSMF communications 2014-03-04 1
who is BoothMagnet? 2014-03-01 1