Directory of blog entries

Titlesort icon Date Created Hits today
"Good IT Service Management is simply not possible without” a CMDB? Balls! 2007-06-20 4
"IT has no respect for nor understanding of customers and users" 2008-06-20 1
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 2011-06-23 1
#SMFlashbook My top tip for building a service catalogue 2013-10-25 2
10 other things you should know about ITIL 2006-11-19 3
10 Things I don't get either 2009-04-18 0
2007 is the year when PC and TV merge. 2007-01-10 0
25... no, 26 errors you need to know about in the ITIL Version 3 books 2008-03-27 0
5 easy steps to implement ITIL V3 2009-10-21 0
5 questions for John M. Willis 2008-10-29 1
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 1
6 years old and still growing 2012-05-16 0
a back-of-an-envelope re-analysis of Forrester and BMC's own CMDB research 2008-08-14 1
A better name for IT is "Business Improvement and Information" 2008-06-07 0
A Brief Review of Creating and Driving Service Excellence 2011-11-30 3
A bulletin from the castle 2013-05-13 4
A case study in bad customer service 2013-01-12 2
A CMDB is like a Swiss bank account 2010-03-07 5
A cool look at ITIL 2006-05-15 2
A Cynefin model of ITSM support levels 2015-10-11 2
A dozen IT Service Management and ITIL Forums 2007-12-15 3
A few of our wealthier readers might now consider ITIL Live™ 2009-05-07 1
A few swallows in the Cloud are not altering the landscape 2010-12-11 1
A great article on how technology does not fix process in CMDB 2007-02-08 1
A great new blog to check out 2006-12-02 0
A hat-trick of itSMF conferences - it is all about the local level. 2011-06-14 2
A hot-potato ITIL Refresh session at upcoming bITa USA conference 2007-04-10 1
A hundred users call up and say they can't get emails. One incident or 100? 2009-10-22 1
A key operational feedback loop for DevOps 2017-05-18 3
A list of Request Classes to help out ITIL 2009-02-15 23
A little chat about BYOD 2012-07-14 2
A little Christmas gift for readers 2011-12-23 1
A little something as a thank-you for registered readers of this blog 2010-04-26 1
a lot of motherhood considerations presented as a model 2006-11-19 1
A menu is not a service catalogue 2012-05-21 3
A message from the new Chair of itSMF International 2010-02-13 0
a more skeptical attitude toward IT is the right one to have 2006-10-29 2
A new concept goes into over-hype: Agile 2010-08-13 2
A new ITIL V3 online product changes the game 2009-03-18 5
A new look 2012-03-23 1
A new look for the IT Skeptic, and a note on Excessive Technical Fastidiousness or ETF 2008-09-02 0
A new skeptic enters the blogosphere 2009-05-04 2
A nice skeptical ITIL cartoon 2007-07-22 0
A project is a wave in a product structure 2017-09-18 24
A quest for a unified theory of IT management is not a flag of ITSM surrender 2013-02-10 2
A review of Governance of IT 2013-12-21 5
A review of The CMDB Imperative 2010-08-06 2
a scout hall built between a pub and a brothel 2007-09-13 1
A skeptical newcomer to the ITSM blogosphere 2007-05-22 0
A special case crap factoid: the survey that doesn't exist 2011-07-13 3
A special thank-you to all you readers 2007-08-19 2
A study in governance: comparing Castle ITIL with ISACA 2010-06-09 2
A suggested improvement to itSMF USA Bylaws 2008-06-20 2
A superb piece of IT Skepticism 2007-07-12 0
A tragic piece of spam 2011-01-31 1
A visualisation of how ITIL Version 3 transforms ITIL version 2 2007-05-17 0
A wandering skeptic I've become... 2011-04-04 2
A word about photos 2011-08-27 3
ABC Cafeterias 2009-03-12 1
Abolish the CAB at your peril 2011-12-12 2
About the ITIL Service Owner 2010-08-19 10
Acend Corporate Learning systematically plagiarises copyright content 2009-07-11 3
Acknowledgements 2006-05-16 4
Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you 2007-02-14 1
Advertising to the itSMF keyword 2008-08-18 1
Agile and Lean need Renaissance Man 2011-04-13 1
Agile is an excuse for chaos? 2015-03-19 1
Agile ITSM 2011-07-20 3
Aidan Lawes on ITIL certification 2009-04-08 3
All five IT Skeptic books available on Amazon 2009-04-21 3
Am I wrong about CMDB? 2008-06-16 0
An Alternative to ITIL 2007-05-14 3
An apology to itSMF 2008-07-17 1
An apology to the OGC, the itSMF and the ITIL community from the IT Skeptic 2007-02-26 0
An idea for how to handle incidents as requests 2013-07-03 0
An important DevOps word: toolmakers 2015-09-13 0
An interesting tale of ITIL trademarks 2015-06-06 2
An IT Skeptic book review: Foundations of ITSM based on ITIL V3 2008-05-09 2
An ITIL process is not a unit of work 2014-01-06 0
An ITIL V3 certification exam multiple-choice question debated 2009-07-03 6
An ITSM Expert needs more than ITIL 2009-08-29 4
An oldie but a goodie: software salesman dies and goes to Heaven... 2006-08-31 1
An outage on the IT Skeptic website and why technology hates me 2010-02-23 1
Analyst crap factoids as memes: nobody thinks any more 2008-04-12 1
Announcing SkepCoin 2013-04-01 1
Announcing the Inaugural IT Skeptic Awards for 2006 2007-01-01 0
Announcing the IT Skeptic Awards for 2007 2007-12-31 0
Announcing the IT Skeptic's BOKKED: the Body of Knowledge Known Error Database, for ITIL et al 2007-06-22 0
Announcing the IT Skeptic's ITIL Pipe - an ITIL newsfeed 2007-05-02 1
Another blog to watch is Platen - where technology meets common sense 2009-02-09 0
Another chance to meet the IT Skeptic 2008-05-30 0
Another IT Skeptic book available in Russian - what can you do with the IT Skeptic's material? 2010-12-15 2
Another ITIL compliance howler, this one from CA 2006-12-31 0
Another ITIL Examination Institute accredited by APMG 2008-05-12 1
Antonio Valle Salas's Mystery of the 1.1.1 Deleted - was ITIL once "public domain"? 2007-06-04 1
APMG accredited ITIL examination institute Peoplecert copying intellectual property? 2010-10-20 0
APMG finally let us in on ITIL Certification thinking 2007-05-01 1
APMG got its accreditation back 2008-05-12 0
APMG has our full support 2008-12-09 0
APMG look set for some spectacular acrobatics over ITIL accreditation 2007-10-29 1
Apostrophe Protection Society 2009-12-06 1
Applications closing very soon for roles with itSMF IT Service Management research journal 2008-07-09 0
Are Incident and Complaint different things? 2009-06-08 3
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? 2009-06-20 1
Are you a member of itSMF? 2007-06-13 1
Are you being paid to read this blog? 2011-09-18 0
Ask your vendor what they mean by ITIL compliant 2006-11-17 1
Attention-seeking declarations of death 2013-09-02 3
Auto-discovery is only a minor consideration for CMDB 2008-07-01 2
Availability is all about what they will pay for 2011-06-23 2
Awful support conversations 2009-03-30 0
Axelos and itSMF sign an ITIL agreement to nothing much 2013-11-29 2
Axelos announces a new level of ITIL certification: Practitioner 2015-03-15 2
Axelos are dropping ITIL complementary certifications 2014-11-07 1
AXELOS are on a roll with ITIL and PRINCE2 2013-10-09 2
Axelos are the Official source of DevOps now? 2016-12-10 1
Axelos Consulting Partner (ACP) Programme 2015-03-30 3
Axelos legal bullies on the rampage 2017-02-22 7
Axelos release roadmaps for ITIL and PPM PRINCE2 2013-11-20 1
Axelos selling ITIL? 2015-04-01 2
Batten down the hatches 2008-12-18 0
Be a good netizen: report those Crap Factoids 2008-06-01 2
Be cautious about artificial intelligence 2009-09-24 0
Beetil: a new entrant in the ITSM/ITIL SaaS tools market 2009-02-27 1
Beyond the 7-minute attention span: getting management interested in ITIL (or anything) 2008-02-11 3
Big Brother vs. Big Uncle; the opposing sides of the loss of privacy to security systems 2008-04-15 1
Big Uncle: benevolent security. The positive side of the loss of privacy 2008-04-13 1
Big Uncle: ceding privacy for security in our daily lives 2008-04-20 0
Big Uncle: looking for the needle in the security data haystack 2008-04-26 0
Big uncle: policies and controls for security systems 2008-05-07 2
Big Uncle: the total lack of privacy in electronic communications 2008-04-29 0
Big Uncle: what is “normal” privacy? 2008-04-14 0
Bill the IT guy 2008-09-19 1
Bill the IT Guy Part 2 2008-12-21 0
Binder-chuckers 2011-02-10 0
Blog SLA change and service interruption 2009-02-27 0
Blogs at 10 paces as ITIL service catalogue vendors shoot it out on the web 2008-09-24 0
BMC are ahead of their competitors in ITIL compliance 2009-05-06 0
BMC are at the old bait and switch again over CMDB 2010-07-30 3
BMC, CA, Fujitsu, HP, IBM and Microsoft promise to play nicely over ITIL CMDB. Yeah, right! 2007-02-21 0
BoK Bloat 2011-11-22 0
BOK revisions breaking out all over: PMBOK 4th Edition 2009-04-14 1
Book Review - "IT Service Management from Hell! Based on Not-ITIL®" 2007-04-04 1
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic 2007-02-05 1
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books 2012-12-23 8
Book review: IT That Matters. Business porn. 2012-09-24 2
Book review: the Phoenix Project 2013-01-22 29
Book(s) review: the Key Element Guides 2010-11-28 2
Booyaaa!! COBIT User Guide for Service Managers now available 2009-04-08 3
Botchagalupe is a devops believer 2011-11-06 0