Directory of blog entries

Title Date Createdsort icon Hits today
New Zealand makes another positive contribution to itSMF International 2009-04-23 3
Regarding the new IT Skeptic colour scheme I ... 2009-04-25 3
Gullibility 2009-04-25 4
Cutting the cost of IT Operations 2009-04-25 3
More discussion of CMDB: not the best use of funds 2009-04-27 2
Interesting idea for spreading the expertise - and the risk 2009-04-27 3
Owning ITIL: project horror stories 2009-04-28 8
Crazy Stats 2009-04-29 3
ITIL Software Scheme released 2009-05-02 7
Prince2 2009 plus ça change, plus c'est la même chose 2009-05-02 3
Cloud Common Sense 2009-05-03 4
Why the USA is unsuitable for offshoring 2009-05-03 3
A new skeptic enters the blogosphere 2009-05-04 4
The War for Plain English 2009-05-04 4
The ITIL portal was originally going to be free 2009-05-04 4
BMC are ahead of their competitors in ITIL compliance 2009-05-06 6
Obtaining the ITIL V3 Foundation syllabus 2009-05-06 6
Excellent analysis of how software vendors violate the customer relationship 2009-05-06 2
A few of our wealthier readers might now consider ITIL Live™ 2009-05-07 9
Seeking feedback 2009-05-09 0
What is a service? 2009-05-12 53
ITIL for small business could be called BILL: the Business Infrastructure Library of Least practice 2009-05-13 12
Third Anniversary of The IT Skeptic 2009-05-16 2
ITIL is not brain surgery 2009-05-18 10
Manipulating open content to commercial ends on Wikipedia - the ITIL entry 2009-05-18 2
ITIL V3 core books - the IT Skeptic's impressions 2009-05-18 3
CA CMDBf paper oversells the CMDB Federation standard, as predicted 2009-05-20 4
EXIN exam delays 2009-05-21 3
Change the People 2009-05-23 4
Memorial Day USA 2009-05-25 1
Who now controls ITIL? 2009-05-25 6
Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc 2009-05-27 1
ITIL's online presence is a dog's breakfast 2009-05-27 1
ISACA's new strategy for COBIT and its future impact on ITIL 2009-05-30 1
OGC gives us an ITIL V3 maturity assessment standard, but they won't publish 2009-06-01 5
The internet brings middle class capitalist socialism 2009-06-02 2
Stunning internet and website visualisaton 2009-06-06 2
Common sense around ITIL V3 certification paths 2009-06-07 2
Are Incident and Complaint different things? 2009-06-08 7
How to assemble all the ITSM reference library you need for $211 2009-06-08 7
The information barrage - blinded by the light 2009-06-10 1
Terminological debasement of governance 2009-06-14 2
The IT Skeptic on video 2009-06-14 2
ITIL Incident, is there a better word for it? 2009-06-15 5
What use is Passing Your ITIL Foundation Exam now? 2009-06-17 2
IT professionalism 2009-06-18 5
Why forums are dangerous 2009-06-18 2
the relative cost of itSMF conferences 2009-06-19 1
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? 2009-06-20 11
Sample ITIL Service Catalogue documents 2009-06-20 81
The real cost of ITIL V3 Expert certification 2009-06-20 11
IT in 2011 2009-06-23 1
less than 5% of fortune 2000 have an active CMDB installed ? 2009-06-25 4
Fast track to ITIL V3 Expert 2009-06-29 2
ITIL Software Scheme comes under more fire 2009-07-02 4
Is Knowledge Management a hole in COBIT? 2009-07-03 2
An ITIL V3 certification exam multiple-choice question debated 2009-07-03 4
What ITIL V3 means by Process 2009-07-07 8
CMDB's Dirty Little Secret 2009-07-09 3
Reviews of Owning ITIL 2009-07-09 0
Acend Corporate Learning systematically plagiarises copyright content 2009-07-11 9
Will Microsoft ever live up to their MOF promise? 2009-07-15 4
The IT Skeptic guests on IT Management and Cloud podcast 2009-07-15 4
Killing the Goose, another ITIL skeptic 2009-07-16 4
My host is WestHost 2009-07-16 2
In defense of IT consultants' rates 2009-07-19 3
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator 2009-07-23 2
Virtualization: the black box bomb 2009-07-28 3
CMDB federation - making a dead elephant dance 2009-07-29 3
How to find free ITIL V3 Foundation training 2009-07-30 7
Does ITIL V3 Intermediate certification need reform? 2009-08-02 12
Does a cloud computing infrastructure obviate the need for IT Service Management systems? 2009-08-02 4
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 7
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 2009-08-05 5
The IT Skeptic looks at the COBIT Body of Knowledge - a layman's view 2009-08-10 3
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service 2009-08-12 6
Confused change management in ITIL V3 2009-08-16 5
Is ITIL KEDB so important or should we always look broader? 2009-08-18 3
Job title inflation is out of control 2009-08-18 5
itSMF International Seeking Publications Partner 2009-08-20 1
Using service management in the business 2009-08-21 3
Excellent customer service: weapon or burden? 2009-08-21 5
Talk of IT innovation is the last gasp of the IT cowboys 2009-08-25 6
An ITSM Expert needs more than ITIL 2009-08-29 2
Confusion around Best Practice in ITIL - Foundation exams questions unfair 2009-08-30 10
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. 2009-09-03 0
Pass the ITIL Foundation exam in six easy and (almost) free steps 2009-09-05 69
has there been any change to the ITIL V3 books? 2009-09-05 3
Who runs and represents itSMF? 2009-09-09 7
OGC revising ITIL again 2009-09-11 3
Separation of incident and call 2009-09-12 4
ITIL Alligators 2009-09-15 3
Two ITIL-derived rules of thumb for organising the IT department 2009-09-17 1
Memo to itSMF: this is how you run an organisation 2009-09-17 1
Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? 2009-09-17 5
COBIT 5 taskforce - who will steer the next generation COBIT? 2009-09-18 4
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work 2009-09-20 5
why on earth did ITIL V3 rename Forward Schedule of Change to Change Schedule? 2009-09-21 10
In my organisation (or my client's organisation) our schedule of change is called 2009-09-21 3
IT geeks resistant to change (management): buffalo in a china shop 2009-09-21 7
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? 2009-09-23 6
Hornbill ITIL State of the Nation survey: Viewer discretion advised 2009-09-24 1
Be cautious about artificial intelligence 2009-09-24 4
The OGC ITIL V3 Change Log's greatest hits 2009-09-25 1
The IT Skeptic welcomes the ITIL Wizard to the blog 2009-09-28 2
ITSM Portal 2009-09-30 2
New LinkedIn group for Owning ITIL 2009-09-30 2
The Julie Linden saga draws to a close 2009-10-02 2
Carpe diem 2009-10-04 2
ITIL-COBIT mapping shows even less coverage by ITIL 2009-10-05 8
Refreshes all round and no time to apply 2009-10-06 4
ITIL Still Needs to Embrace the Collective 2009-10-07 1
The average blog has 100 readers 2009-10-11 3
Response Management 2009-10-13 3
The true scope of service management and ITIL 2009-10-18 3
Interruption to service 2009-10-21 2
Constructive criticism or demonising ITIL? 2009-10-21 3
5 easy steps to implement ITIL V3 2009-10-21 5
Proliferation of ITIL V3 introductions and pocketbooks 2009-10-22 2
What ITIL V3 says about the distinction between a Call and an Incident 2009-10-22 12
A hundred users call up and say they can't get emails. One incident or 100? 2009-10-22 3
How it feels to be the IT Skeptic 2009-10-23 2
Great paper on failure of complex systems 2009-10-26 13
Governance directives as input to ITIL 2009-10-28 5
Call for authors and reviewers for the ITIL V3 Refresh refresh 2009-10-28 5
prISM service management professional certification great in theory flawed in execution 2009-10-28 2
the end of ITIL V2 annnounced by OGC 2009-10-29 6
Taking on the CMDB Deathstar 2009-10-30 1
The halo effect applies to IT 2009-11-01 1
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 6
Microsoft make an even broader patent claim on CMDB 2009-11-04 1
Open letter to ITIL Qualifications Board 2009-11-05 2
New technique to squeeze optimum performance from helpdesks 2009-11-06 2
Changing from ITIL will be like metrication 2009-11-07 2
itSMF International Board has three new members 2009-11-10 1
Courageous Ken 2009-11-14 4
On account of the economy 2009-11-16 3
The IT Skeptic is writing a new book on service management 2009-11-18 1
Create a variance register for ITIL and other frameworks 2009-11-25 5
Subscriptions 2009-11-25 2
Sharon Taylor resigns itSMF International chair 2009-11-26 1
Microsoft screws me, Google seduces me 2009-11-26 6
Christmas is coming 2009-11-26 3
Practice maturity is a measure of management not performance 2009-11-29 0
Process maturity is neither a necessary nor a sufficient condition for improving service. 2009-11-30 1
IT Skeptic runner-up in ComputerWeekly blog awards 2009-11-30 1
ITIL V3 Master certification announced 2009-12-02 7
Apostrophe Protection Society 2009-12-06 5
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL 2009-12-08 0
ITIL intellectual property 2009-12-09 4