Directory of blog entries

Title Date Createdsort icon Hits today
Green sustainable IT is a sop to middle class consciences 2012-09-13 1
Book review: IT That Matters. Business porn. 2012-09-24 1
Why process maturity is a useless metric for ITSM improvement 2012-09-30 3
The IT Skeptic regular podcast 2012-10-03 0
Remedyforce crap factoid alert 2012-10-06 0
Improve first 2012-10-09 0
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? 2012-10-13 0
How to improve your service configuration data and what that means for CMDB 2012-10-15 1
The anti-email crowd is shooting the messenger. Email is lovely 2012-10-26 0
British Government Cabinet Office is selling ITIL and Prince2 2012-11-01 0
Note to devops; smaller changes do not equate to less risk 2012-11-03 5
Service catalogue discussion forum 2012-11-03 0
Industry Advice on ITSM Technology – What Is It Worth? 2012-11-05 1
Evolution not revolution 2012-11-11 0
How interpretation of statistics can distort any picture 2012-11-15 0
Imagine using the internet as knowledge 2012-11-17 1
IT archaeology 2012-11-22 0
Service catalogue and service request catalogue 2012-11-25 5
Risk taking 2012-12-03 1
TFT12 virtual ITSM conference 2012-12-08 1
The ERP for IT fallacy 2012-12-13 1
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books 2012-12-23 4
How prescient is Ray Kurzweil and how useful are his predictions? 2012-12-27 2
Season's greetings 2012-12-29 0
The IT Skeptic's New Year Awards for 2012 2013-01-01 0
ISACA appoints Australian president 2013-01-02 1
Interpreting COBIT licensing 2013-01-07 1
The IT Swami predicts the Twenty-Teens 2013-01-07 0
Just how awesome is Net Promoter 2013-01-10 0
A case study in bad customer service 2013-01-12 2
On exponential systems 2013-01-14 1
The death of blogging? 2013-01-16 1
Book review: the Phoenix Project 2013-01-22 16
How embarrassing for CSC 2013-01-24 0
On collaboration and debate 2013-01-27 6
In Praise of Practice 2013-01-29 1
Vendors love to promise to play nicely 2013-02-05 2
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL 2013-02-05 13
A quest for a unified theory of IT management is not a flag of ITSM surrender 2013-02-10 2
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? 2013-02-13 0
ITSM in Cherry Valley 2013-02-17 2
What will affect the service desk over the next three years 2013-02-24 0
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices 2013-02-24 2
Slow IT 2013-02-28 5
The New IT Age 2013-03-04 1
Welcome to the Web Wide World 2013-03-07 0
Vendor etiquette in the webiverse 2013-03-12 0
Skep Chat 2013/3/13 - come hangout with the IT Skeptic 2013-03-13 1
Where's the COBIT 5 training? 2013-03-13 2
Obtaining compliance for policies, processes and procedures 2013-03-14 0
The mad competitive scramble 2013-03-21 1
Service desks and spontaneous user combustion 2013-03-24 1
The IT Skeptic on facebook 2013-03-26 0
Chicken ITle calls out the end of Service Desk 2013-03-27 3
Google Project DriveL will revolutionise online discussions and debates 2013-03-31 0
Announcing SkepCoin 2013-04-01 1
Skep Chat 2013/04/04 - hangout with the IT Skeptic 2013-04-04 1
Chicken ITle, robots, and a chessboard 2013-04-08 3
Customer-centric 2013-04-13 1
Customer value 2013-04-15 0
Skep Chat 2013/4/16 - talking with Pavels Gurskis 2013-04-16 1
What is the IT Skeptic for? 2013-04-20 1
Improving service support for Real IT 2013-04-28 0
The UK Government reinvents ITSM 2013-05-02 0
ITIL, Prince2, Capita and the Cabinet Office - in the dark 2013-05-09 1
A bulletin from the castle 2013-05-13 1
The guitar; a little parable about IT technology 2013-05-17 1
How do we feel about ITIL being a commercial product? 2013-05-18 1
The future of ITIL and PRINCE2 2013-05-20 0
The applicability of factory-floor techniques to IT 2013-05-25 2
Let's not underestimate the resilience of people and societies 2013-05-29 2
ISACA's long cultural road 2013-06-05 1
Millennials: our ITSM future 2013-06-10 0
Two new heads 2013-06-12 1
Slow business 2013-06-13 3
Standard plus Case: the new way to think about service response 2013-06-19 1
news of IT's death is greatly exaggerated 2013-06-20 2
My apologies to Forrester 2013-06-21 1
recent pics 2013-06-22 0
In service support, changing the channel changes little 2013-06-24 1
Trolls I have known 2013-06-29 0
Some thoughts on the Capita JV 2013-06-30 0
An idea for how to handle incidents as requests 2013-07-03 2
Physical conferences aren't dead 2013-07-06 1
The safety razor singularity 2013-07-09 2
Progress 2013-07-14 0
How I manage my time with Google Calendar 2013-07-20 3
The Service Management Office 2013-07-23 1
Where have itsmfi.org, itsmf.org and itsmf.com gone? 2013-07-25 0
You can't always bring what you want: BYOD 2013-07-30 3
The users who don't like IT 2013-08-01 1
Real IT: the RealIT of information technology 2013-08-07 3
ITIL Intellectual Property under the new Axelos regime 2013-08-10 1
Get out more 2013-08-13 2
ITIL the product 2013-08-18 0
How to Hire 2013-08-20 2
GrokLaw tantrum 2013-08-21 1
Set them free: ITIL, PRINCE2, SFIA... 2013-08-28 0
Attention-seeking declarations of death 2013-09-02 2
What is it about that lighthouse? 2013-09-10 0
Personal integrity and morality in IT 2013-09-11 2
Buzzword bingo 2013-09-16 0
Pundits painting the perfect picture 2013-09-23 2
Empowering the hopeless 2013-10-07 1
AXELOS are on a roll with ITIL and PRINCE2 2013-10-09 1
Meet In The Middle: Slow IT and Fast IT 2013-10-17 2
#SMFlashbook My top tip for building a service catalogue 2013-10-25 0
Who cares who owns ITIL and PRINCE2 2013-11-02 0
Join the IT Skeptic in a twitterchat and webinar on service catalogues 2013-11-05 0
Thoughts on SMcongress and the future of ITSM 2013-11-06 2
Runaway emotion 2013-11-14 1
Axelos release roadmaps for ITIL and PPM PRINCE2 2013-11-20 3
Axelos and itSMF sign an ITIL agreement to nothing much 2013-11-29 0
People work for money 2013-12-10 2
What is a service desk? 2013-12-16 0
A review of Governance of IT 2013-12-21 2
Merry Christmas from the IT Skeptic 2013-12-25 1
ITSM analogies 2013-12-28 0
An ITIL process is not a unit of work 2014-01-06 0
What's so creepy 2014-01-12 0
Real IT is at three levels: governance, management and execution 2014-01-14 1
On entitlement and bodies of knowledge 2014-01-23 0
Measuring problem management 2014-02-01 4
Fix change not ITIL 2014-02-06 1
Hello to PINK14 and TFT14 attendees 2014-02-14 0
ISACA can rescue itSMF 2014-02-17 0
The future whispered to me at PINK14 2014-02-28 2
who is BoothMagnet? 2014-03-01 0
itSMF communications 2014-03-04 1
The future of itSMF International 2014-03-04 0
The one top tip for IT operations and support: Checklists 2014-03-07 2
These are the people who give ITIL a bad name 2014-03-12 1
The future of DevOps 2014-03-27 1
The death of the Service Desk software industry - major player on brink of pulling out 2014-03-31 0
Google to introduce subscription charges for Gmail 2014-03-31 0
Who owns the risk of an IT change? 2014-04-06 0
Loving the customer 2014-04-07 0
Social and mobile service support 2014-04-18 0
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 25
Normal program will be resumed as soon as possible 2014-04-21 0
The IT Skeptic's happy birthday 2014-05-16 0
The IT Skeptic online of late 2014-07-02 0
Don't try to change culture 2014-07-05 0
ITIL is the dominant language of ITSM 2014-07-06 1
heretical views on ITIL Configuration Management 2014-07-07 4
Making fun of Customer First 2014-07-09 1
no such thing as ITIL consultants 2014-07-09 0
ITIL v3 - what standard is this based on? 2014-07-10 0
nimbleness and the need to compete via technology 2014-07-14 0
DevOps following in ITIL's footsteps 2014-07-15 0