The corporate yoke

The symbolism of a company-branded lanyard and ID card hung around my neck is too potent for me. I'll do all I can to avoid wearing it. When the only option proffered is a logo-covered lanyard - no belt clip option - it says it all to me.

DevOps buzzword bingo

Buzzword Bingo is funny, but it is also a good test of whether you are across a topic. See how many of these words you know...

IT service build is not a factory

There is a widespread idea in IT that IT is a factory, repeatably turning out code which can be treated as identical products on some kind of optimisable production line. This is only true for parts of our IT world: e.g. standard requests, standard incidents and changes, bug fixes. It's usually not true of building IT services.

revisiting agile CSI

Lately I'm realising that my Tipu CSI method incorporated a lot of concepts being talked about these days :

What is the best ITIL service desk tool?

I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.

If you evaluate a tool based on features, you're doing it wrong.

The IT Skeptic's RealIT Radio

RealIT RadioAnnouncing RealIT Radio, a podcast series from the IT Skeptic.
RealIT Radio applies a cold fire-hose of reality to the overheated IT industry.

ITSM incident and problem: two names for three things

Debate around the definitions of Incident and Problem never seems to end.
Here's my take on the fundamental issue that fuels the endless arguments: we have two entities trying to do three jobs.

When a service breaks, we have to deal with three things in support:

How Operational Readiness should be done

I've written before about Dead Cat Syndrome and the importance of having a specific Operational Readiness function (i.e people). I saw this at a client site:

No we haven't passed the Turing Test

The New IT Age brigade will be all in a tizzy over the announcement that a computer has passed the Turing Test. We haven't, not really. We may have passed a silly little game, but we're not even close to an Artificial Intelligence that is indistinguishable from human.

If all I had was a hammer

Sometimes vendors need to pitch their tools as something less than the solution to all ills. Especially when it is a gadget.

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