Copyright issues when using ITIL at the coalface

Axelos are shooting themselves in the foot by constraining consultants' use of ITIL.

the internet fosters madness

The world (epicentre USA) needs to address the madness promulgated by the internet.

Examples:

  • Sandy Hook “truthers”: the government staged or faked the shootings to usher in gun control laws
  • NASA are geo-engineering the weather
  • anti-vaxxers who call vaccination "a form of rape" and deny the science

Whats up with Cyber Resilience?

I'm puzzled by all the activity around Cyber Resilience.

Multi-Speed IT

© Copyright Canstock Photo IncEnterprises are wrestling with the conflicting needs to chase competitiveness in a world of endlessly changing technology, whilst still remaining mindful and careful. In IT we are caught in the same bind. I have written about this squeeze before in "To Protect and Serve".

This year I'm looking at solutions: how IT can deal with the dichotomy with Multi-Speed IT. By embracing Agile, DevOps, BYOD and other "liberation" approaches, and integrating them into our ITSM, risk, and governance practices, we can create an IT environment with a better chance of responding at the speed of business, whatever the business chooses that speed to be. This article proposes a nuanced approach to two-speed IT, where each lifecycle implementation is a blend of the two "speeds".

ITSM success is driven by people and policy

Get your people right and policy (roles, rights, rules, goals) clear, and then everything else will work out: processes, tools, results...

The IT Skeptic's Big Ideas

Every year I seem to run with one or more "Big Idea". Often they are not my original idea. Some are. For the others I try to bring a fresh perspective to them.

Use verbs to describe services

A service is not an object, a thing, or *shudder* a technology.
A service is an action, an activity, and the people who perform or deliver it.

A service is active not passive.

So consider using verbs to describe your services:

Axelos selling ITIL?

The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants.

Google enters the fitness device market

After the demise of their flagship innovation product, Google Glass, Google have come back strongly with the release of their new body monitoring device, part of the ChromeBit family, as a direct challenge to fitness monitoring devices such as FitBit.

Axelos Consulting Partner (ACP) Programme

Axelos recently announced their Axelos Consulting Partner (ACP) Programme to licence ... er I mean "formally recognize [sic]" consulting organisations practicing in all areas of Axelos "global best practice" including ITIL and PRINCE2. They're putting the squeeze on.

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