ITIL on eBay: an IT Skeptic Special Report

Here was I worrying about whether I had enough ®s on my ITILs, while out there on eBay there are people perpetrating the most appalling copyright violations and abuses of trademark. Here are a couple of examples. To the two thousand or so of you who bought stuff from these guys: SHAME!

The Sheep from the Goats: ITIL vendors and Version 3

ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

Let us start with an interesting quote:

Technology does not fix process problems, but that's still what people want to see

A lovely example of the "Someone screwed up. What are you going to buy to fix it?" mentality that plagues this industry:

The IT Skeptic's first impressions of the ITIL Version 3 core books

It will take years to fully read and understand the five core ITIL Version 3 books, so this is very much a superficial first impression. But first impressions count, right? [In this dumbed down world cynics might argue they are everything]. It may come as a surprise to some readers that I am capable of such a thing, but I like these books.

Wow, now itSMF USA has TWO presidents.

Congratulations to Rob Stroud on his apparent elevation to itSMF USA President!! Well, at least according to CA Hong Kong anyway, who bill Rob's keynote at their upcoming CA Expo as

The Current and Future States of ITIL – Mr Robert Stroud, President, itSMF, USA and Director, BSO, CA

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Where to officially report ITIL book errors: "behind a locked door marked BEWARE OF THE LEOPARD"

ITSM View has drawn our attention to the official "Change Control System" for ITIL (and presumably other) documentation on the Best Practice site owned by OGC, APM Group, the Best Practice User Group, itSMF and TSO. He has done a great public service by doing so, because nobody else has, least of all the ITIL books themselves.

McKinsey on IT Strategy; a combination of insight and gibberish

Most analysts produce a combination of insight and gibberish, none more so than McKinsey.

itSMF can be forgiven a little shaky governance

I guess ISACA are the governance gurus and itSMF can be forgiven a little shaky governance right? Why should every chapter bother with published accounts? In a tough year, of course an international team needs to meet face to face every quarter – there is only so much you can do with teleconferencing. Is there a best practice for a Board to extend its tenure, or even try to avoid elections entirely? And what’s a wobbly election process between friends?

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