Three months later, APMG accreditation still suspended

The IT Skeptic broke the news that APMG had been suspended by the United Kingdom Accreditation Service.

Three months later, APMG accreditation still suspended. This is obviously not a brief tiff to be resolved overnight.

HelpDesk Institute sold to United Business Media: what does this mean for ITSM and ITIL?

So Ron Muns has cashed in his HelpDesk Institute, also known as ThinkHDI, also known as Think Service Inc, for a cool $30 million, give or take small change. What does this mean for the Service Management community?

ITIL Version 3

On these pages you will find a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold.
Note: the IT Skeptic isn't trying to sell you anything except my own books and the ads on these pages. Advice on anything else is impartial and not aligned with any vendor or organisation.

itSMFI new website and new Board portfolios

DrupalFurther to the news that itSMF International had the plug pulled on its website (covered in the last edition of the Skeptical Informer) and is scrambling to implement a new one, the pilot site is coming along.

ITIL vs. COBIT, ISO20000 et al, and itSMF's role in promoting them.

itSMF exists as a marketing arm of the ITSM industry, by definition. An open market is a wonderfully self-levelling system: money flows where the potential money is. So itSMF forms a very good indicator of where the interest or 'action' is in ITSM at the time. Right now it is ITIL. But what about the future?

Perhaps one day Service Management will become a universal discipline: ITIL 4?

Who left the IT in itSMF? Service Management can be about so much more than IT. What a shame we have kept our focus narrow. Perhaps one day Service Management will become a universal discipline.

Gearing up for the new year ahead: what would readers most like to see from the IT Skeptic in 2008?

What I did in my summer holidays

Regular readers will be aware that the IT Skeptic takes a break this time of year and goes camping with the son and heir in Kaitoke: a place best known to the world as Rivendell, for you LOTR fans. It is only 40 minutes from here so we do get home for a shower and a quick log in to email and websites - hence the irregular postings.

Privacy is dead - get over it.

People demand online privacy as if it were some god-given right. Privacy is an abberation of recent history, a transitory phenomenon that is evaporating quickly in the hot light of technology. Privacy is dead - get over it.

The blogging bubble

Blogging is developing into this incestuous industry of bloggers writing about blogging and each other. The resulting spiral has the industry rapidly disappearing up its own fundamental orifice.

Fuelled by the vanity of everyone having their own soapbox, a money engine is emerging where blogging is seldom about anything useful or relevant outside of its own onanistic world. Bloggers are all busy selling advertising and affiliate programs to each other. Their content is on how to blog, or how to make money from the internet which usually involves ... wait for it ... blogging.

Syndicate content