Announcing the IT Skeptic Awards for 2007

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The IT Skeptic is pleased to announce our annual New Year's awards, inaugurated last year. These awards are presented to deserving figures and organisations in the IT industry in general and the ITSM industry in particular.

This year’s winners are:

Merry Christmas from the IT Skeptic

PohutakawaTo all our readers whatever your religious persuasion, whether it be Christian, Muslim or Itsm, we wish you the complements of the season and best wishes for the year to come. May all your projects be funded, your problems have roots, your incidents be brief, and your changes be successful.

My thoughts go especially at this time to all of you carrying pagers and mobiles, on call over the holiday.

A dozen IT Service Management and ITIL Forums

There are a large number of ITIL forums on the Web these days, of varying levels of participation and insight. The IT Skeptic thinks their value is strictly limited but for what it is worth here are a dozen of them.

itSMF International launch an online discussion forum.

Thanks and congratulations go to itSMF International [wow, it must be Christmas time] for launching an official discussion forum.

ITIL is the hitchhiker's guide, COBIT is the encyclopaedia

As the IT Skeptic digs (happily) deeper into COBIT, I ponder the difference between COBIT and ITIL. In my simple layman's mind, ITIL is the hitchhiker's guide, COBIT is the encyclopaedia, rather like the Hitch Hiker's Guide to the Galaxy and the Encyclopedia Galactica.

Is ITIL Version 3 "Strategy Generation" a mystery process?

Perhaps readers can help out one of your fellows who is stuck on the ITIL Version 3 process "Strategy Generation".

Five reasons ITIL Version 3 is not "Best Practice"

Over a year ago, the IT Skeptic argued that ITIL is not best practice. Now Version 3 is upon us, has anything changed?

Great myths of ITIL #1: "You can't manage what you can't measure".

"You can't manage what you can't measure". Who on earth came up with that one? One of my big concerns about the application of ITIL is it's emphasis on KPIs. Useful but dangerous.

itSMF publish their list of ITIL Version 3 processes

We had some interesting discussion of how many processes there actually are in version 3. OGC are coy about this in the books. Now itSMF has published a free downloadble booklet, and it has a list of ITIL Version3 processes. And what is the itSMF's count of processes?

The role vendors play in the ITIL community

I agree with a recent comment about vendors being an essential part of the ITIL community. I have defended their presence and influence before. But we lack the governance to ensure that presence is a healthy one.

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