ITIL is culturally biased by its narrow and closed contributor base

ITIL is written by “service suppliers, training companies and academia in Britain, Canada and the USA” who know IT operations and cater to corporate business. That is a narrow authorship base for a framework that sets out to document IT Service Management. No authors from Asia. No authors from government, health, engineering, non-profits, or small business. And zero mechanisms for the disenfranchised to contribute. So how does anyone know it is universal best practice, and is it best for those other users?

ITIL is far from comprehensive

ITIL certainly does not cover all aspects of "IT Infrastructure" as the name suggests. It does not even cover all aspects of an IT Service Management Library, which would be a more accurate name for its scope. For a framework that pays much lip service to the Deming Plan-Do-Check-Act cycle, it is light on with any part of that cycle except "Do".

ITIL in Asia

The IT Skeptic is writing for ITSMWatch now. A recent discussion in that forum led to the IT Skeptic expressing opinions on ITIL in Asia:

The Craftsman and the Bazaar

Many of you will be familiar with that seminal work The Cathedral and the Bazaar, a manifesto of the open source movement. If not, I recommend you read it. Today I want to talk about a different perspective: the Craftsman and the Bazaar.

Quiet around here

The IT Skeptic has been quiet for a while. I've been programming. Dunno about you but when I'm cutting code it consumes me: nothing else gets done until I've got it working.

"It" is a family records site for my extended family, with working HTML-based family tree, done in PHP. Great fun.

An oldie but a goodie: software salesman dies and goes to Heaven...

This software salesman dies and, by some bookkeeping error, goes to Heaven. He gets issued with his halo and harp and assigned a cloud. He sits for a few days strumming the harp, perfect weather every day, constant peace and tranquillity.

After day four, he gets up and walks back to St Peter at the gates. “Hey buddy, does anything ever happen here?”

The cure for the common cult of "ITIL by the book"

What a great line: "the cure for the common cult". Oooh, I wish I had thought of that, but I didn't. It comes from a recent article by Brian Johnson, one of the original authors of ITIL and an occasional contributor of comments on this blog.

The key to living without CMDB is process maturity level

This article has been podcast

Yes you can do without CMDB, so long as you are aiming at not too high a maturity level, say 3. The trick is to remember that you don't adopt a process, you improve it. If we aspire to a moderate level of maturity, then yes we can do without a CMDB. Plenty of people do.

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