Is ITIL another Y2K?

[This article has been podcast]

There certainly are some strong similarities.

Acknowledgements

There are not many, as few people take any contrarian position regarding ITIL.

Dean Meyer was one early influence.

So too was the IT Architect of a major retailer. In fact he was the one who started all this: thankyou Alan.

A cool look at ITIL

Now that ITIL is the de facto standard for IT operations, the time is ripe for a more objective evaluation of ITIL’s merits and caveats. Let's do that on this website. In the ITIL world it is still spring or summer.

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