This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
After the demise of their flagship innovation product, Google Glass, Google have come back strongly with the release of their new body monitoring device, part of the ChromeBit family, as a direct challenge to fitness monitoring devices such as FitBit.
Axelos recently announced their Axelos Consulting Partner (ACP) Programme to licence ... er I mean "formally recognize [sic]" consulting organisations practicing in all areas of Axelos "global best practice" including ITIL and PRINCE2. They're putting the squeeze on.
Transitioning a project into Production is a complex process. One of the trickiest parts is transitioning responsibilities.
"Go-live" is sometimes seen too simplistically as a handover to Operations, as if Ops will magically run it from Day One without help. Or DevOps sees it the opposite way, where Operations plays a minor role forever.
I heard this one again recently: "survival of the most adaptable". To be clear: Darwin did NOT ever say "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change." Because it is NOT true. Change is not essential and it certainly isn't always a good thing.
I tweeted a while ago "Agile is an excuse for chaos in the same way ITSM is an excuse for bureaucracy", i.e. it isn't. But if it's done badly it is, and that's how opponents unfairly characterise it (equally true for Agile chaos or ITSM bureaucracy).