where does DevOps work in the enterprise?

Gartner have been talking about bi-modal and tri-modal models of IT: some systems are legacy ones to be handled with legacy methods, with an emphasis on risk and control.

The Chicken ITles are at work on IT project success rates

Did you know Standish Chaos reports ("70% of IT projects fail") have been well discredited? No? Stop using the numbers. We're bad at IT projects but we're not that bad. And considering what we're up against, perhaps we're not that bad at all.

of course IT is an entity

I find it wearisome when people criticise those who talk about "IT and the business". Apparently we are not allowed to refer to all the units that internal IT serves as "the business". We are told "IT must be part of the business" etc.

Of course IT is an entity within the business, distinct from the business. What are they on about?

The corporate yoke

The symbolism of a company-branded lanyard and ID card hung around my neck is too potent for me. I'll do all I can to avoid wearing it. When the only option proffered is a logo-covered lanyard - no belt clip option - it says it all to me.

DevOps buzzword bingo

Buzzword Bingo is funny, but it is also a good test of whether you are across a topic. See how many of these words you know...

IT service build is not a factory

There is a widespread idea in IT that IT is a factory, repeatably turning out code which can be treated as identical products on some kind of optimisable production line. This is only true for parts of our IT world: e.g. standard requests, standard incidents and changes, bug fixes. It's usually not true of building IT services.

revisiting agile CSI

Lately I'm realising that my Tipu CSI method incorporated a lot of concepts being talked about these days :

What is the best ITIL service desk tool?

I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.

If you evaluate a tool based on features, you're doing it wrong.

The IT Skeptic's RealIT Radio

RealIT RadioAnnouncing RealIT Radio, a podcast series from the IT Skeptic.
RealIT Radio applies a cold fire-hose of reality to the overheated IT industry.

ITSM incident and problem: two names for three things

Debate around the definitions of Incident and Problem never seems to end.
Here's my take on the fundamental issue that fuels the endless arguments: we have two entities trying to do three jobs.

When a service breaks, we have to deal with three things in support:

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