This must never happen again

Why is it that so many IT managers and governors expect zero incidents? It happens. But when it does, they introduce more controls to stop a recurrence. Wrong attitude and wrong response.

DevOps isn't a tool to be applied selectively

Several times lately I've come across the idea that DevOps is a localised technique which can be used on one team or application, and not another. This isn't true. DevOps is a cultural transformation,a journey not a state or a tool. The primary goal of that transformation is to increase collaboration towards a common goal, to break down silos. A bi-modal model achieves the opposite.

The future of ITIL

Forecasting is hard, especially about the future. Nevertheless here are some thoughts on the future of ITIL: it is not going away but it is on a trajectory of gradually decreasing significance.

DevOps Enterprise Summit: humane IT

Returning from DevOps Enterprise Summit in London, I'm reflecting on the experience.

My one big takeaway is that IT is finally a people industry. The talk is of happiness, safety, empowerment. Hippies like me feel at home again. Gene's passion is "humane IT" and it shows.

Kill the CAB

ImageRequiring permission from a Change Advisory Board after a change is complete is absurd. A system has to be broken to need any discussion by that stage. Fix the system and kill the CAB. Its possible.

Change goes away

What does IT operational production change management look like in a highly DevOps-driven organisation? It doesn't. It vanishes.

A key operational feedback loop for DevOps

The DevOps second way is about creating feedback loops.
My Standard+Case model introduces a really cool feedback loop that continues to delight me every time I see it.

One of the primary objectives of processes and IT Operations is to try to standardise our world. This loop does it for us.

The business case for DevOps automation

In the past I have written sceptically about automation
I have learnt better now.

DevOps represents the emergence of systems thinking in IT

Welcome to the new world of IT: systems thinking.

why DevOps transformations succeed where ITSM so often doesn't

I've consulted on many ITSM initiatives and it always seemd a struggle to effect improvement: all stick and no carrot; dragging horses to the river with no interest in drinking. My DevOps consulting these days is a different experience - of happy horses following willingly and drinking their fill. The difference between ITIL and DevOps is that DevOps works.

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