The real Shadow IT is not about personal computing

There seems to be a wide-spread misapprehension that Shadow IT is exemplified by BYOD, that staff bringing their own personal devices is somehow making a big hole in IT's control of core information processing.

DevOps following in ITIL's footsteps

Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out loud:

nimbleness and the need to compete via technology

I've written before about how "the need to compete" is too often puffed up as a driver for technical change. Lots of IT people lack any objectivity around the business value of cool technology.

ITIL v3 - what standard is this based on?

Somebody asked me this question recently: ITIL v3 - what standard is this based on? I thought I'd share (and extend) my reply here.

There is no standard for ITIL, at any version. ITIL is not based on any standard. No organisation can be certified as compliant with ITIL.

no such thing as ITIL consultants

Nailed it.The Practitioner’s Dilemma: How to Adapt ITIL http://itsmtransition.com/2014/07/how-to-adapt-itil/

"The magic happens when practitioners become expert at adapting best practices to solve their organization’s challenges."

Well yes. That's been true of consulting forever. ITIL only ran off the rails when supposed experts lost sight of that 

Making fun of Customer First

It's too easy...

heretical views on ITIL Configuration Management

Recently Stephen Mann had the temerity to suggest Dear #ITIL, Please Kill Off The Configuration Management "Process", a variant on the heresy I've been proposing since 2007. Stephen said:

ITIL is the dominant language of ITSM

ITIL is the dominant language of ITSM. It may not stay that way but that's how it is for now.

A client asked me the other day what language she should use to frame discussions as she settles into her role running IT operations in a new organisation. I said it has to be ITIL.

Don't try to change culture

Should you try to change culture?

The IT Skeptic online of late

The IT Skeptic may be resting, but I'm still popping up online in webinars (and one white paper) lately:

The end of the Service Catalogue

Real IT - the reality of IT

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