Google to introduce subscription charges for Gmail

Google today announced new subscription pricing for their popular Gmail service, in the face of falling advertising revenues and a massive capital shortfall resulting from their investments in robotics, drones, and driverless cars.

The death of the Service Desk software industry - major player on brink of pulling out

What major service desk software vendor is considering pulling out of the sector entirely?

The future of DevOps

@theitskeptic: You #DevOps guys wait. 5 years max and you are for it: the same hype backlash #ITIL and #ITSM suffered http://t.co/IInFBQOajV

Astroturfing

Astro-turfing is all the rage and now I'm pretty sure it has come to the ITSM training industry and specifically to the IT Skeptic blog.

These are the people who give ITIL a bad name

I'm fed up to here with folk shooting the message. ITIL works. It's good (not necessarily great but it is good. It will do, it's fit for purpose.) Most of the backlash against ITIL is because of the idiots running around with some strange ideas about ITIL.

The one top tip for IT operations and support: Checklists

We have the world of information at our finger-tips. Our operational tools get better every day. Yet things still go wrong on a regular basis. Then we take the opportunity to prove that there is no problem so bad that you can't make it worse. Why do we screw up? And why do we then screw up trying to fix it? My favourite magic-pixie-dust quick-win cure-whatever-ails-you fix (no seriously this time) is checklists.

The future of itSMF International

ImageOK let's get serious about discussing the future of itSMF International. What are the options?

itSMF communications

I wrote recently about how broken itSMF International is. Nothing personifies this so well as the total collapse of itSMF's communications to members and the public.

who is BoothMagnet?

England's Law: all social media channels degenerate into babble. #PINK14 twitter stream is following the rule. BoothMagnet is brilliant satire of the vendor marketing social media mavens. Sadly it is achieving that satire by trashing the twitter stream even more than the vendors are (marginally).

The future whispered to me at PINK14

Amongst all the cool stuff at PINK14, there was one brief event the significance of which may have passed most people by. The future of ITSM whispered to me.

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