A quest for a unified theory of IT management is not a flag of ITSM surrender

Submitted by skeptic on Sun, 2013-02-10 22:41

Some folk have interpreted my last post on A unified theory of IT management as surrender to the DevOps movement: "OMG DevOps was right all along, what a fool I have been". Not at all. I'm saying both the DevOps and the ITSM communities need to move on and find something that works for everyone.

Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL

Submitted by skeptic on Tue, 2013-02-05 22:18

I know many in the DevOps community wrote me off as a lost cause, but brothers and sisters I have seen the light after reading this: On Antifragility in Systems and Organizational Architecture from Jez Humble. I pledge myself to spending 2013 uniting the DevOps and ITSM communities. Tweet this.

Vendors love to promise to play nicely

Submitted by skeptic on Tue, 2013-02-05 04:31

Hey, remember all the fine words about CMDBf? or networkedhelpdesk.org? Vendors love to promise to play nicely because it helps overcome buyer concerns and close the sales. But it is pretty rare for it to ever come to anything. SNMP was an exception. Don't fall for the sweet promises: whatever the vendors say, they won't love each other in the morning.

In Praise of Practice

Submitted by skeptic on Tue, 2013-01-29 22:12

Today we look at three topics linked by one word: "Practice". We throw that word around all the time, as in "best practice" and "good practice", without enough thought as to what it actually means, and without enough appreciation of the power of this lovely word.

On collaboration and debate

Submitted by skeptic on Sun, 2013-01-27 23:30

Social media has taken collaboration to new levels of connectivity over distance and inter-connectedness of specialists. We are creating whole, new online business communities thinking and working together. Business collaboration isn't some kumbaya love-fest. Tweet this. Collaboration is not going to reconcile east and west or spawn a better society. Collaboration facilitates debate and grows ideas.

How embarrassing for CSC

Submitted by skeptic on Thu, 2013-01-24 22:54

There is some appallingly bad information on the internet about ITSM. But you don't expect to see it in an article from a TechWeb magazine and you don't expect to see it from CSC. This is awful.

Book review: the Phoenix Project

Submitted by skeptic on Tue, 2013-01-22 20:25

The Phoenix Project is a novel about IT management. Writing a fictional account is a powerful effective way to get the message across, used by others such as Ely Goldratt with The Goal. It is written by Gene Kim, Kevin Behr and George Spafford, the team who gave us Visible Ops, one of the more talked-about books in IT (I really must review that one day). I liked the book; you should read it, but I have a few big problems with it. The Phoenix Project is an important-enough book to warrant taking the time to discuss what those problems are.

Skep's reading list

Submitted by skeptic on Fri, 2013-01-18 00:23

These are some of the books I consider REALLY important for me on the topic of managing IT

The death of blogging?

Submitted by skeptic on Wed, 2013-01-16 03:15

Are we seeing the end of blogging as a useful source of information and ideas? I don't think so. I think we use blogs differently.

On exponential systems

Submitted by skeptic on Mon, 2013-01-14 03:58

It is hard to extrapolate what is going to happen from any set of data. One thing is for sure: in the real world, any simple model that shows a continuing increase will run into a real physical limit. And if it is an exponentially increasing curve that we are forecasting, that limit is going to come sooner rather than later.

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