This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
itSMF International is broken. At a chapter level itSMF is just fine in a number of countries. What we need is an international federation mechanism driven by a healthy organisation. Ooh wait, ISACA has one of those. And ISACA's problem is a failure to cater for general IT practitioners at a conference and local level. Sounds like a marriage made in heaven to me: could ISACA save itSMF?
Hi there. I'm guessing - and of course hoping - that a few of you reading this are new to the IT Skeptic blog, led here by my presenting at TFT14 online virtual conference or PINK14 real conference. If so, welcome, haere mai! (I'm a Kiwi)
I wish I had a deep psychological understanding of people's fear of internet openness. It is so often seen as creepy and privacy-violating. I see this reaction as paranoia and superstition. I don't get it. We're gonna have to come to terms with it. Normally I'm the Luddite but I'm not part of the openness backlash.
I want to call out a key issue I see over and over again in organisations' planning of their ITSM improvement (known as Continual Service Improvement or CSI - nothing to do with police forensics). An ITIL process is not a unit of work.