Just how awesome is Net Promoter

Submitted by skeptic on Thu, 2013-01-10 01:06

Any product that gets the evangelical reaction that Net Promoter Score or NPS does, immediately raises my skeptical hackles even before I take a good look at it. Chokey the Chimp smells marketing hype from miles downwind.

The IT Swami predicts the Twenty-Teens

Submitted by skeptic on Mon, 2013-01-07 20:29

If Ray Kurzweil can build a world-wide following and a cushy job in the Googleplex based on a 50/50 hit rate and missing some of the biggest developments of the decade, I reckon the IT Swami should be in the running for a gig somewhere. Tweet this Here are his predictions for the coming years.

Interpreting COBIT licensing

Submitted by skeptic on Mon, 2013-01-07 00:26

A reader asked about apparently contradictory information on COBIT licensing requirements for consultants. Here is my interpretation:

ISACA appoints Australian president

Submitted by skeptic on Wed, 2013-01-02 18:07

Following on from a Kiwi Chair of itSMF International, an Aussie takes the helm at ISACA. Australasians rock.

The IT Skeptic's New Year Awards for 2012

Submitted by skeptic on Tue, 2013-01-01 20:59

Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here). This year I announced them on a Google Hangout which I hope will be the first of a series of hangouts for skeptical conversations.

Season's greetings

Submitted by skeptic on Sat, 2012-12-29 02:32

Merry Christmas and a Happy New Year to everyone from the IT Skeptic.
[Warning: socio-political rant follows]

How prescient is Ray Kurzweil and how useful are his predictions?

Submitted by skeptic on Thu, 2012-12-27 00:31

Even a blind squirrel finds a few nuts. But Ray Kurzweil missed the Cloud, Facebook, Twitter, SaaS, phone apps, and Angry Birds.

Book review: Defining IT Success Through The Service Catalog, and some other catalogue books

Submitted by skeptic on Sun, 2012-12-23 05:26

I like Defining IT Success Through The Service Catalog. I use it.

The ERP for IT fallacy

Submitted by skeptic on Thu, 2012-12-13 20:17

factoryThere is a school of thought that takes the idea of ERP systems (Enterprise Resource Planning: monolithic integrated systems for running all of a business from operations through to HR to financials) and applies it to IT. The suggestion is that these concepts are fractal: if they work for the organisation as a whole then they can also work on a smaller scale for the IT department and the IT systems and services.

Recently the idea of ERP for IT has had some attention again. We need to stamp it out. Tweet this

TFT12 virtual ITSM conference

Submitted by skeptic on Sat, 2012-12-08 07:51

As the dust settles on the TFT12 virtual global ITSM conference, what can we take from it and what does it mean for the future?

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