The one top tip for IT operations and support: Checklists

We have the world of information at our finger-tips. Our operational tools get better every day. Yet things still go wrong on a regular basis. Then we take the opportunity to prove that there is no problem so bad that you can't make it worse. Why do we screw up? And why do we then screw up trying to fix it? My favourite magic-pixie-dust quick-win cure-whatever-ails-you fix (no seriously this time) is checklists.

The future of itSMF International

ImageOK let's get serious about discussing the future of itSMF International. What are the options?

itSMF communications

I wrote recently about how broken itSMF International is. Nothing personifies this so well as the total collapse of itSMF's communications to members and the public.

who is BoothMagnet?

England's Law: all social media channels degenerate into babble. #PINK14 twitter stream is following the rule. BoothMagnet is brilliant satire of the vendor marketing social media mavens. Sadly it is achieving that satire by trashing the twitter stream even more than the vendors are (marginally).

The future whispered to me at PINK14

Amongst all the cool stuff at PINK14, there was one brief event the significance of which may have passed most people by. The future of ITSM whispered to me.

ISACA can rescue itSMF

itSMF International is broken. At a chapter level itSMF is just fine in a number of countries. What we need is an international federation mechanism driven by a healthy organisation. Ooh wait, ISACA has one of those. And ISACA's problem is a failure to cater for general IT practitioners at a conference and local level. Sounds like a marriage made in heaven to me: could ISACA save itSMF?

Hello to PINK14 and TFT14 attendees

Hi there. I'm guessing - and of course hoping - that a few of you reading this are new to the IT Skeptic blog, led here by my presenting at TFT14 online virtual conference or PINK14 real conference. If so, welcome, haere mai! (I'm a Kiwi)

Fix change not ITIL

Fix the way we change ITSM behaviours, not the models of that behaviour. ITIL is near enough.

Measuring problem management

How best to measure your Problem Management practice?

On entitlement and bodies of knowledge

We've had two recent attempts to seed change in ITSM: SMCongess and SMArch [aka ArchSM or Taking Service Forward or TSF or Adaptive Service Model or ASM....] The response has not all been edifying.

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