#SMFlashbook My top tip for building a service catalogue

This post is part of a worldwide flashbook or flashblog, where many contributors simultaneously publish on the topic of "My top tip for building a service catalogue".

Here is my contribution to it:

Know the difference between service catalogue and request catalogue
(Join me for a twitterchat and webinar on service catalogues)

What is the difference between ITIL and PMP?

What is the different between ITIL and PMP, and what is the best for who is working as network administrator?


Meet In The Middle: Slow IT and Fast IT

© Copyright Canstock Photo IncI've talked before about the need for Slow IT. Here then is a strategy for IT to address the issue, to make a value proposition for the parent organisation about how Slow IT will deliver benefit, will allow IT to be more response, will enable Fast IT.

AXELOS are on a roll with ITIL and PRINCE2

The latest (October 9th 2013) newsletter from AXELOS shows they are saying and doing all the right things.

Empowering the hopeless

Sometimes "empowering" people means setting them up to fail.

Pundits painting the perfect picture

I think all good ITSM practitioners know exactly what idealised service support looks like. It's all well and good painting these idealised dream pictures. The value comes in describing how to get there.

Buzzword bingo

CA wins with this entry on Twitter: it is hard to imagine cramming many more buzzwords into 140 chars and still have it parse.

Personal integrity and morality in IT

Who do you work for? What does your employer ask of you? Are you comfortable with the social consequences of what you do? Most of us deal with ethical challenges when working in IT. The question is how well we do so. We are not just guardians of information: we are also at the centre of the operation of most organisations. A lot more than data flows past us and we enable a lot more than just transactions. In what we do and what we see, we are answerable to our own personal morality as we shape the new society.

What is it about that lighthouse?

Just one of those funny little coincidences...

Attention-seeking declarations of death

We regularly hear how something in IT "is dead". Almost invariably it isn't. IT isn't dead. Email certainly isn't, although its demise is announced fairly regularly. They're attention-seeking. Ignore them.

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