GrokLaw tantrum

A website called GrokLaw closed down recently, supposedly because of US snooping into email. The response of the internet chattering classes has generally been supportive and upset. I don't understand why. I think it is one of the daftest things I have heard in a long time.

How to Hire

Hiring people is simple. Not easy, but simple.

ITIL the product

There was discussion on Google+ today about the "product management" of ITIL.

Get out more

People need to get out more. See beyond your own little niche.

There is a concept that fascinates me: cognitive capture. In my crude layman's terms this means that the environment you live and work in all day becomes your frame of reference for all reality. Like happens with ITSM and ITIL. Those who want to constrain use of ITIL need to get out more.

ITIL Intellectual Property under the new Axelos regime

Axelos has published Intellectual Property (copyright and trademark) guidance for ITIL, PRINCE2 and the rest of the "Swirl suite". Unintelligible Property guidance, more like. Combine it with worrying signs that Axelos want to start shaking down the consulting industry for dollars and it doesn't look good for we consultants.

Real IT: the RealIT of information technology

There is a term I have been using lately that I'd like to define - and claim :) Real IT. "RealIT" (reality, get it?) is the application of information and its technology to the functioning of an organisation. I.e. never mind the businesses that sell shiny tech things or that manage other peoples information, or all the other specialist tech businesses we are so captivated and distracted by. Real IT is about using IT to execute an organisation's mission.

The users who don't like IT

I said it today in a presentation: all IT people are geeks. Some of us pretend we aren't, but we all of us can make our smart-phone do what we want. This causes a cognitive state capture: when we spend all day immersed in the company of other geeks and we lose sight of the fact that most of the population aren't like that. Lots of folk can't upgrade their phone to a new version of Android. They wonder how they lost their emails. They just don't get how Evernote works. They see no reason to have Twitter lists or multiple accounts.

You can't always bring what you want: BYOD

ImageRambling Kid Realitsm has been writing and singing folk songs since the Seventies. As he gets older the realisation is dawning that his own special talent is not one that resonates with the public in such as way as to set him up for his retirement. With the Rolling Stones recently celebrating their 50th anniversary with an appearance at the Glastonbury festival - the one place that Rambling Kid has always craved a centre-stage appearance - Rambling Kid Realitsm has re-branded himself as Kid-R, and is working on his new single You Can't Always Bring What You Want. The IT Skeptic has obtained a leaked release of the early studio tapes, and whilst the soundtrack is not something I'd subject my readers to, the lyrics are interesting:

Where have, and gone?

[Updated:] A lot of people are Apparently nobody at all was wondering where the itSMF International website has gone (it took about 9 days for me to see a mention of it). There appears to be no announcement (Where would they announce it? here for a start and via local chapters woudl have been nice) but here is what i can work out so far. It is cause for concern, including a security concern.

[Update: the website is back on 25th July. I guess they went through and removed all mentions of, which is still - and presumably will remain - a Japanese dating site].

The Service Management Office

A Service Management Office (SMO) is an emerging idea in ITSM which I think is a very good one. It is directly analogous to a Project Management Office. I mapped out the deliverables of a Service Management Office recently, and thought I'd share.

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