skeptic's blog

Hot desks suck

Hot desks suck.
Wandering around trying to find anyone.
People coming in at 7 just to get a good seat.
Impersonal clinical workspaces.
No physical team identity. No sense of place.
One organisation bans all plants "because of allergies".
Completely ignores the lizard brain http://www.itskeptic.org/content/lizard-brain, and treats people like devices.

Why companies change their ITSM tool

Stephen Mann wrote about why companies change their ITSM tool. Over at ITSM.tools he had the results of a survey. You can read about it here https://itsm.tools/2017/03/09/survey-results-change-itsm-tool/

I think he missed the main reasons that people change ticketing tools (and many other categories):

1) our culture is screwed and we think a new tool will fix it.

DevOps has three parents: Lean, Agile, and ITSM

DevOps synthesises three bodies of knowledge: Lean, Agile, and ITSM.

Lead with DevOps

On Facebook group Back2ITSM, Daniel Breston asked a great question:

IT projects go away? #NoProjects

OK so IT project management won't go away entirely but it ceases to be the basis of our work.

Axelos legal bullies on the rampage

© Can Stock Photo Inc sumnersIt seems that Axelos's lawyers are no better than TSO's were: a bunch of idiot bullies.

Breaking the iron triangle of faster better cheaper

The iron triangle of faster better cheaper can be broken.

The lizard brain

The lizard brain is a colloquial term for the most basic parts of your brain.
We are primal animals. We dont interact with machines in the same way as we interact with humans.

Move from change control to change facilitation

ITSM Review quoted me from Pink16 as saying
"Change Management needs to move from Change control to Change facilitation”.
This is referring of course to IT operational Change Management.

A client challenged me as to how.
My answer: One Principle - Shift Left.

You can't improve a cog

I was advising somebody who had been tasked with improving a single process. I said that without a systemic improvement of all the processes and the technologies and the people around it, trying to improve one process is like trying to improve one cog in the machine.

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