skeptic's blog

Axelos selling ITIL?

The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants.

Google enters the fitness device market

After the demise of their flagship innovation product, Google Glass, Google have come back strongly with the release of their new body monitoring device, part of the ChromeBit family, as a direct challenge to fitness monitoring devices such as FitBit.

Axelos Consulting Partner (ACP) Programme

Axelos recently announced their Axelos Consulting Partner (ACP) Programme to licence ... er I mean "formally recognize [sic]" consulting organisations practicing in all areas of Axelos "global best practice" including ITIL and PRINCE2. They're putting the squeeze on.

Service Management Truths #SMTruths

Recently i started a hashtag on Twitter #SMTruths to track reflections on the profound fundamentals of service management, the enduring truths that underly all the more complex ideas we lay on top.

Who owns the system during the go-live warranty period?

Transitioning a project into Production is a complex process. One of the trickiest parts is transitioning responsibilities.

"Go-live" is sometimes seen too simplistically as a handover to Operations, as if Ops will magically run it from Day One without help. Or DevOps sees it the opposite way, where Operations plays a minor role forever.

There needs to be a transitional phase.

Darwin doesnt justify change

monkeyI heard this one again recently: "survival of the most adaptable". To be clear: Darwin did NOT ever say "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change." Because it is NOT true. Change is not essential and it certainly isn't always a good thing.

Agile is an excuse for chaos?

I tweeted a while ago "Agile is an excuse for chaos in the same way ITSM is an excuse for bureaucracy", i.e. it isn't. But if it's done badly it is, and that's how opponents unfairly characterise it (equally true for Agile chaos or ITSM bureaucracy).

DevOps Unicorns Horses and Mules

DevOps folk use the terms "unicorns" and "horses" as if everybody understands what they mean. Quite possibly you don't. So here's the gist:

Axelos announces a new level of ITIL certification: Practitioner

After my dark forebodings about a potential squeeze on ITIL in 2015, Axelos' first(?) ITIL announcement of the year seems a good idea: yet another level of ITIl certification, the Practitioner.

Windows vs cars

Here's an oldie but a goodie, made particularly salient as I wrestle with my first experience of Windows 8 on my new laptop (what a howling dog it is: a clumsy kludge of a skin, shoehorned onto Windows 7) .

At a COMDEX, Bill Gates reportedly compared the computer industry with the auto industry and stated,

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