Look at this. Pure gold skepticism - a man after me own heart
the key problem with ITIL is that it is a lot of motherhood considerations presented as a model.
Look, I’m all in favor of delivering IT as a service. However, ITIL doesn’t show us the way to get there. It just describes, often airily, why service orientation is good and how, non-specifically, we get to service nirvana. Mostly, it is common sense, but with no implementation plan.