BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

Use of this database is subject to the terms and conditions of the IT Skeptic website

BOKKED™ is provided by The IT Skeptic™ as a public service, at no cost to OGC, TSO, APMG, itSMF or any other organisation. (Well, somebody had to do it).

The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
We are not associated with or funded by any organisation other than Two Hills Ltd and our advertisers. This is an independant website.

You may comment on and rate BOKKEs. Please feel free to add new BOKKEs (You must be logged in first)

You can Google for BOKKEs: (Google index us approximately daily)


or here you can search by publication...

Contributorsort icon <small>cmts</small> Updated status
CSI Model diagram Alison Adams 9 08/03/28
definition of incident aroos 3 08/03/14
Application Management aroos 5 08/03/15
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Known Error sub-process aroos 0 08/10/22
Release management also defines release policy aroos 13 08/03/15
Proactive problem management description does not exist in V3 aroos 5 09/05/07
ITSCM not in the strategy book aroos 0 08/03/15
the new name for Configuration Management, SACM aroos 1 08/03/15
ST p69 Wrong hierarchy in the CMS avallesalas 0 09/03/13
Mising book? avallesalas 4 07/07/17
ST p76 Table 4.7 Nonsense RACI chart avallesalas 0 09/03/13
SS P86 Incorrect reference to Table 4.6 brian_dayton 2 08/03/12
SS P58 Logical error brian_dayton 1 08/03/12
p61 "Security Management" should be title ? Christophe De Boeck 0 07/08/20
SD p101: MTBF HAZET 1 08/08/04
Unclear, confusing definition of 'separation of concerns' ianclayton 0 07/07/06
Invalid claim that value networks supercede or trump value chains ianclayton 28 07/06/22
Service Management is a 'Strategic Asset'? ianclayton 11 07/06/22
Incorrect placement of "Market Space" ianclayton 3 07/06/22
Process improvement programs are a staff distraction ianclayton 19 07/06/22
Marginal costing definition JamesFinister 0 07/06/26
Problem management process graph is wrong mbuzina 6 09/03/06
Supplier strategy & policy undefined in ITIL V3 Service Strategy mbuzina 0 09/05/07 Service Unit Example & Picture 3.11 do not fit together mbuzina 0 07/08/10
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
Business Relationship Management is 'missing' mnyhuis 2 07/10/02
External influences on solution design mwalter 0 07/08/21
paragraph 2.4.3 should be the value of the volume to the business PELIJN 0 07/06/26
Service Gap Model PELIJN 2 07/06/23
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation pfranck 1 07/06/22
SO p35 Event definition pfranck 0 08/03/12
Event generating a change ? pfranck 1 07/06/26
Retired Services shown inside Service Catalogue Rumagoso 4 07/12/20
automated change ? skeptic 0 07/06/26
SD p145 Figure 4.27 skeptic 0 08/03/12
SO p58, p61 ‘unknown’ deleted skeptic 0 08/03/12
SS P201 Figure 9.5 skeptic 0 08/03/12
No ... Manager roles defined in glossary skeptic 0 07/06/25
SD p79 ‘Catalogue’ replaced with ‘Level’ skeptic 0 08/03/12