BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

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Contributorsort icon <small>cmts</small> Updated status
CSI Model diagram Alison Adams 9 08/03/28
Application Management aroos 5 08/03/15
Proactive problem management description does not exist in V3 aroos 5 09/05/07
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Known Error sub-process aroos 0 08/10/22
Release management also defines release policy aroos 13 08/03/15
ITSCM not in the strategy book aroos 0 08/03/15
the new name for Configuration Management, SACM aroos 1 08/03/15
definition of incident aroos 3 08/03/14
ST p76 Table 4.7 Nonsense RACI chart avallesalas 0 09/03/13
ST p69 Wrong hierarchy in the CMS avallesalas 0 09/03/13
Mising book? avallesalas 4 07/07/17
SS P58 Logical error brian_dayton 1 08/03/12
SS P86 Incorrect reference to Table 4.6 brian_dayton 2 08/03/12
p61 "Security Management" should be title ? Christophe De Boeck 0 07/08/20
SD p101: MTBF HAZET 1 08/08/04
Incorrect placement of "Market Space" ianclayton 3 07/06/22
Process improvement programs are a staff distraction ianclayton 19 07/06/22
Invalid claim that value networks supercede or trump value chains ianclayton 28 07/06/22
Service Management is a 'Strategic Asset'? ianclayton 11 07/06/22
Unclear, confusing definition of 'separation of concerns' ianclayton 0 07/07/06
Marginal costing definition JamesFinister 0 07/06/26
Problem management process graph is wrong mbuzina 6 09/03/06
Supplier strategy & policy undefined in ITIL V3 Service Strategy mbuzina 0 09/05/07 Service Unit Example & Picture 3.11 do not fit together mbuzina 0 07/08/10
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
Business Relationship Management is 'missing' mnyhuis 2 07/10/02
External influences on solution design mwalter 0 07/08/21
paragraph 2.4.3 should be the value of the volume to the business PELIJN 0 07/06/26
Service Gap Model PELIJN 2 07/06/23
Event generating a change ? pfranck 1 07/06/26
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation pfranck 1 07/06/22
SO p35 Event definition pfranck 0 08/03/12
Retired Services shown inside Service Catalogue Rumagoso 4 07/12/20
SO p 123 6.3.4 "IT Operations Management" skeptic 0 08/03/12
SD p79 ‘Catalogue’ replaced with ‘Level’ skeptic 0 08/03/12
Definition of marginal costing skeptic 0 07/07/01
ST p90 Figure 4.20 skeptic 0 08/03/12
super pedantic: no "G" in green-field skeptic 0 07/07/11
Large amount of PYIFE book rendered obsolete by AMPG syllabus changes skeptic 0 08/02/14