BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

Use of this database is subject to the terms and conditions of the IT Skeptic website

BOKKED™ is provided by The IT Skeptic™ as a public service, at no cost to OGC, TSO, APMG, itSMF or any other organisation. (Well, somebody had to do it).

The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
We are not associated with or funded by any organisation other than Two Hills Ltd and our advertisers. This is an independant website.

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Contributor <small>cmts</small> Updated status
PYIFE Page 157: 12.2 Question 4 wrong skeptic 0 08/02/14
Large amount of PYIFE book rendered obsolete by AMPG syllabus changes skeptic 0 08/02/14
SS P201 Figure 9.5 skeptic 0 08/03/12
SD P33 Figure 3.6 skeptic 0 08/03/12
SS p114 Figure 5.8 skeptic 0 08/03/12
SS p238 Glossary: Cost Model skeptic 0 08/03/12
SD p35 changed bullet point skeptic 0 08/03/12
SD p79 ‘Catalogue’ replaced with ‘Level’ skeptic 0 08/03/12
SD p145 Figure 4.27 skeptic 0 08/03/12
SD p147,148 change SMIS to ISMS skeptic 0 08/03/12
SD p214 ‘Service Transition Pack’ changed to ‘Service Design Pack’ skeptic 0 08/03/12
SD p291 Glossary: Brainstorming skeptic 0 08/03/12
ST p90 Figure 4.20 skeptic 0 08/03/12
SO p58, p61 ‘unknown’ deleted skeptic 0 08/03/12
SO p64 CAB/EC should be ECAB skeptic 0 08/03/12
CSI p162 figure is 8.3 skeptic 0 08/03/12
CSI assorted editing errors refering to figure "below" skeptic 0 08/03/12
CSI p124 PIR belongs in 5.6.5 skeptic 0 08/03/12
definition of incident aroos 3 08/03/14
the new name for Configuration Management, SACM aroos 1 08/03/15
ITSCM not in the strategy book aroos 0 08/03/15
Release management also defines release policy aroos 13 08/03/15
Nobody refers to Evaluation process in any other process. aroos 2 08/03/15
Application Management aroos 5 08/03/15
CSI Model diagram Alison Adams 9 08/03/28
SD p101: MTBF HAZET 1 08/08/04
SD p31 PM and warranty skeptic 0 08/09/13
Known Error sub-process aroos 0 08/10/22
Problem management process graph is wrong mbuzina 6 09/03/06
ST p69 Wrong hierarchy in the CMS avallesalas 0 09/03/13
ST p76 Table 4.7 Nonsense RACI chart avallesalas 0 09/03/13
Proactive problem management description does not exist in V3 aroos 5 09/05/07
Supplier strategy & policy undefined in ITIL V3 Service Strategy mbuzina 0 09/05/07
SO 4.2 Incident Management process never determines the service skeptic 2 09/08/12
When does CSI begin? P.22 tim.malone 0 09/08/17
ITIL V3 Service Operation disconnect between Incident and Problem Management skeptic 46 09/12/28
SD what is ITP? skeptic 0 09/10/30
SD five or six elements? skeptic 0 09/10/30