Here is a presentation given to the New Zealand Computer Society on 25th June 2009, on the topic of "Owning ITIL". it covers why ITIL is pretty much always a project, what to watch out for in ITIL projects (ITIL the Cult, ITIl the fad, CMDB can't be done...), what to expect from ITIL.
Can anyone who was at the Gartner conference this week confirm what I saw on Twitter? "Major takeaway from Gartner IOM event is less than 5% of fortune 2000 have an active CMDB installed "
Apparently CA are working to an entirely different standard for CMDB Federation than the rest of us are. This is the only rational conclusion to be drawn from a recent white paper from them. Either that or they are shovelling the bull excrement at a remarkable rate. The paper is called "The Value of Standards-based CMDB Federation". CA are certainly extracting more value out of the standard than most of us.
The bigger and more successful (and lucrative) ITIL gets, the more we see some consultants trying to create a masonic guild of ITIL "experts". It is a complete myth that one has to be so experienced in ITIL to implement it or run it, or even discuss it.
Lately I've been involved in a fair amount of debate and discussion over CMDB. The lucrative over-hyped CMDB-building industry has closed minds to the possibility that just perhaps this isn't the smartest thing to be concentrating efforts on. I thought I'd gather together here my recent statements as to why CMDB is seldom the best use of funds, i.e. why CMDB can't be done within reasonable business bounds.
This is a podcast summarising all the IT Skeptic's arguments about and against the concept of CMDB. You can find out more about this on the IT Skeptic website's CMDB thread, or in the IT Skeptic's new book The IT Skeptic Looks at CMDB
Available as a digital download for $7.95 or in print for $9.95+p&p, this book lays out the IT Skeptic's arguments against CMDB as defined in ITIL. Get yourself a concise, structured discussion of why CMDB is a bad idea for most businesses, and what the alternatives are. Wave this book around at the next meeting!
We could be overdoing our solutions to reporting requirements in IT Operations, whether it be CMDB, historical trending or service level reporting. Consider the option of on-demand operational data, and a specialist team to provide it.
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