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ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.
ITIL Live™ is a trademark of TSO, The Stationery Office.
COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute.
Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries.
CMM® is a Registered Trade Mark of Carnegie Mellon University.
ISO® is a Registered Trade Mark of the International Organisation for Standardisation.
© Copyright 2006-2008 Two Hills Ltd www.twohills.co.nz. All rights reserved
Permission is required to reproduce this content in any form. Brief extracts may be used without permission if attributed with a link to this site. RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand
Problem Management
Hi Red,
I am not familiair with tooling that fills in your questions. IMO, this ought to be covered through an integral approach, touching tooling, people and process. I know of the existence of ATS (Analytical Trouble Shooting). Just google it.
Also, there has been a recent post where this subject was briefly discussed on the forum of itSMF international. Just look it up under Best Practices.
Regards,
Michiel