Submitted by rpmason (not verified) on Mon, 2008-07-28 13:54.
The survey was given to participants at an ITIL event. How many of the participants were senior management; would they rank their own Leadership as poor? It seems that Momentum would be more of a concern for senior management than for, let's say, the process owners. In my opinion only, the process owners would likely be more interested in "real" items, such as Integrated Tools and Ability to Deploy.
Demographics
The survey was given to participants at an ITIL event. How many of the participants were senior management; would they rank their own Leadership as poor? It seems that Momentum would be more of a concern for senior management than for, let's say, the process owners. In my opinion only, the process owners would likely be more interested in "real" items, such as Integrated Tools and Ability to Deploy.