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2012-02-20 12:22Over their headsRichPemWhining about the IT department
2012-02-20 09:53Budget or Billing - I know which I prefer!Mark O'Loughlin (not verified)Whining about the IT department
2012-02-20 07:28front linesskeptic Whining about the IT department
2012-02-19 23:21But get this from the trenchesRipleys situation (not verified)Whining about the IT department
2012-02-19 00:49Agile/Agilityhazyitsm ITIL doesn't add overhead
2012-02-18 18:54Well-timed rebuttalhazyitsm Whining about the IT department
2012-02-18 09:31Good enough for whataroos Conducting a root cause investigation on a 3rd party
2012-02-17 19:03decisionsskeptic Whining about the IT department
2012-02-17 11:26Poor old Dave, IT justRichPemWhining about the IT department
2012-02-17 07:10Stop turning the blame and responsibility back onto ITskeptic Whining about the IT department
2012-02-17 01:33Champagne Dreams on a beer budgetCaryKing (not verified)Whining about the IT department
2012-02-16 18:25exact matchskeptic Conducting a root cause investigation on a 3rd party
2012-02-16 16:45What is the problemaroos Conducting a root cause investigation on a 3rd party
2012-02-16 09:32inExpertskeptic Conducting a root cause investigation on a 3rd party
2012-02-16 09:01Understanding agileFormidableStatureITIL doesn't add overhead
2012-02-16 08:50sorry, no pointsaroos Conducting a root cause investigation on a 3rd party
2012-02-16 01:08BYOD and cloudCaryKing (not verified)User self-help - a skeptical view
2012-02-16 00:41unlearningskeptic Conducting a root cause investigation on a 3rd party
2012-02-16 00:37in the real world skeptic Conducting a root cause investigation on a 3rd party
2012-02-16 00:29the ITIL cult and the anti-ITIL cultskeptic User self-help - a skeptical view
2012-02-15 20:08That's a tricky edge caseWraithConducting a root cause investigation on a 3rd party
2012-02-15 17:06Not shockeditsm_stephen ITIL doesn't add overhead
2012-02-15 16:27A timely reminderJamesFinisterUser self-help - a skeptical view
2012-02-15 14:27Unlearn ITILaroos Conducting a root cause investigation on a 3rd party
2012-02-15 09:46ProgressJamesFinisterUser self-help - a skeptical view
2012-02-15 05:33a problem gone is a problem solvedskeptic Conducting a root cause investigation on a 3rd party
2012-02-15 05:24Case Managementskeptic User self-help - a skeptical view
2012-02-15 03:03Every Incident record has a Problem recordWraithConducting a root cause investigation on a 3rd party
2012-02-14 20:26A long answer that is still too shortJamesFinisterUser self-help - a skeptical view
2012-02-14 14:48You make sense. And IVespasianConducting a root cause investigation on a 3rd party
2012-02-14 11:45Where it could leadJamesFinisterUser self-help - a skeptical view
2012-02-14 10:47Careful nowRichPemUser self-help - a skeptical view
2012-02-14 06:22ITIL Foundation 2011 sample examsskeptic Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-02-14 05:20Thank you for updating theVisitor (not verified)Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-02-13 21:41Transformation and the role of revolutionariesJamesFinisterUser self-help - a skeptical view
2012-02-13 21:04a problem is a problemskeptic Conducting a root cause investigation on a 3rd party
2012-02-13 20:58please explainskeptic Conducting a root cause investigation on a 3rd party
2012-02-13 20:47more gradualskeptic User self-help - a skeptical view
2012-02-13 20:25ITIL 2011 examsskeptic Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-02-13 14:53Skeptic, please reply to myamg (not verified)Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-02-13 14:09Being literal for onceJamesFinisterUser self-help - a skeptical view
2012-02-13 13:09Is IT a broker?Kaimar Karu (not verified)User self-help - a skeptical view
2012-02-13 13:07DeskRichPemUser self-help - a skeptical view
2012-02-13 12:16report from 3rd party..VespasianConducting a root cause investigation on a 3rd party
2012-02-13 11:05Some sort of Service Desk help will still be needed?JamesFinisterUser self-help - a skeptical view
2012-02-13 10:57Shift LeftJamesFinisterUser self-help - a skeptical view
2012-02-13 10:33Intrinsic or a remote dependency?RichPemUser self-help - a skeptical view
2012-02-13 09:41Root cause without a problem ticketVespasianConducting a root cause investigation on a 3rd party
2012-02-13 08:47Hi, I have to appear forVisitor (not verified)Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-02-13 08:44SD 1.0JamesFinisterUser self-help - a skeptical view
2012-02-13 08:22Ordering services vs. using those servicesKaimar Karu (not verified)User self-help - a skeptical view
2012-02-13 07:21Not theoryaroos User self-help - a skeptical view
2012-02-13 04:31The idea with KBs andaprill User self-help - a skeptical view
2012-02-13 03:32Self-Help in corporations is overratedOsama Salah (not verified)User self-help - a skeptical view
2012-02-13 02:51what is a Service Deskskeptic User self-help - a skeptical view
2012-02-13 00:32Extinction is an option for some members of the familyJamesFinisterUser self-help - a skeptical view
2012-02-12 23:20"level 0" supportskeptic User self-help - a skeptical view
2012-02-12 22:45Service Desk to vanish. Really?Sid (not verified)User self-help - a skeptical view
2012-02-12 22:18Functional support!!avallesalas User self-help - a skeptical view
2012-02-12 22:12Time is moneyavallesalas User self-help - a skeptical view
2012-02-12 22:07It doesn't have to be one oraprill User self-help - a skeptical view
2012-02-12 20:33Social change isn't about social technologiesskeptic Social ITSM - a skeptical view
2012-02-12 18:34all partskeptic ITIL’s dead elephant: CMDB can't be done
2012-02-12 17:21Change process is insufficient for CMDB maintenance. Charles T. Betz ITIL’s dead elephant: CMDB can't be done
2012-02-11 16:07DisintermediationJamesFinisterThe future of IT management
2012-02-11 00:31I agree with James on all three points.CaryKing (not verified)The future of IT management
2012-02-10 15:05great post SkepJol Dagger (not verified)ITIL doesn't add overhead
2012-02-10 10:27Fair point it was a cheapskeptic ITIL doesn't add overhead
2012-02-10 09:46> "If your developers areJean-Pol Landrain (not verified)ITIL doesn't add overhead
2012-02-09 21:26It sucksVisitor (not verified)A cool look at ITIL
2012-02-09 20:14 non-discoverable CMDBskeptic ITIL’s dead elephant: CMDB can't be done
2012-02-09 20:02immature in the language of businessskeptic The future of IT management
2012-02-09 18:00CMDB Federated or non-FederatedLonnie (not verified)ITIL’s dead elephant: CMDB can't be done
2012-02-09 11:47CIwho?RichPemThe future of IT management
2012-02-09 09:45I have been pushing thisaroos The future of IT management
2012-02-09 06:33Six IT Decisions Your IT People Shouldn’t Makehazyitsm The future of IT management
2012-02-09 05:36groovelessskeptic The future of IT management
2012-02-09 05:23You took a much morehazyitsm The future of IT management
2012-02-09 04:43Governance, Service and Assuranceskeptic The future of IT management
2012-02-09 04:14Business-consumer Experiencehazyitsm The future of IT management
2012-02-09 01:43TrueCharles T. Betz The future of IT management
2012-02-08 21:39I miss the "like" buttonavallesalas The future of IT management
2012-02-08 20:24hype around social mediaskeptic Social ITSM - a skeptical view
2012-02-08 20:21I was just in an interviewSean (not verified)ITIL doesn't add overhead
2012-02-08 20:13have fluid workflow but still control practicesskeptic The future of IT management
2012-02-08 20:01confuse the consumer experience with the business experienceskeptic The future of IT management
2012-02-08 19:57Accept the riskJamesFinisterThe future of IT management
2012-02-08 19:30where have you been?skeptic ITIL doesn't add overhead
2012-02-08 17:02Taking up the SLAckRichPemThe future of IT management
2012-02-08 16:29Teach the business how to govern IT properly...dlowe888The future of IT management
2012-02-08 16:05Process miningCharles T. Betz The future of IT management
2012-02-08 15:58Governance and the power balanceJamesFinisterThe future of IT management
2012-02-08 15:55Thank youVespasianConducting a root cause investigation on a 3rd party
2012-02-08 15:45Curse of the mobile keyboardJamesFinisterThe future of IT management
2012-02-08 15:06Shadow boxingRichPemThe future of IT management
2012-02-08 14:06Master Incident beats Problem to a pulpEmerson Freedman (not verified)What ITIL V3 says about the distinction between a Call and an Incident
2012-02-08 10:45GoogleMatt Thompson (not verified)ITIL doesn't add overhead
2012-02-08 09:51Exaspersated of Little BritainJamesFinisterThe future of IT management
2012-02-08 09:39I'm an IT Manager. And I'veVisitor (not verified)ITIL doesn't add overhead
2012-02-08 07:20what's that add up to?skeptic The future of IT management
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