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Timestamp Comment Title Authorsort icon Post Title
2013-03-19 20:38 ITIL history from the originator skeptic IBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk
2012-10-03 12:34 The IT Skeptic website now using Disqus- CHANGE RSS skeptic How to use this website
2012-09-13 23:36 Ok - I will. jgander Green sustainable IT is a sop to middle class consciences
2012-09-13 22:56 We have reached peak child skeptic Green sustainable IT is a sop to middle class consciences
2012-09-13 22:34 spam / not spam skeptic The sorry tale of Infra: will VMWare kill it?
2012-09-13 22:29 Not sure I agree with EVERYTHING here...... jgander Green sustainable IT is a sop to middle class consciences
2012-09-13 12:41 duh! aprill Green sustainable IT is a sop to middle class consciences
2012-09-13 10:09 Hello IT Skeptic Alemba (not verified) The sorry tale of Infra: will VMWare kill it?
2012-09-12 19:07 shortlisting using the Magic Quadrant skeptic Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-12 09:53 Reasonable business practice ? Philippe (not verified) Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-12 02:33 caveat emptor skeptic Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-09-12 01:40 So to be clear... the vendors listed above actually have.. Visitor (not verified) Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-09-10 23:59 Citrix acquire Beetil skeptic The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age
2012-09-10 17:35 Quadrants are meant to be read? Osama S. (not verified) Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-10 10:35 I just might skeptic Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-10 08:58 Take the exam aroos Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-10 00:48 Does this mean that Pink will not a great strike rate for me. (not verified) Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-08 16:23 the death of ITIL skeptic Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-08 11:54 Yes and no aroos Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-08 09:34 ITIL fan-boy skeptic Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-08 07:44 Bless you Rob Rhett Glauser (not verified) Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-08 07:19 Strengths skeptic Examining the 2012 Gartner Magic Quadrant for Service Desk
2012-09-05 09:37 Tin men skeptic The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age
2012-09-05 07:31 Crap aroos The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age
2012-09-04 14:11 I have heard through some Visitor (not verified) The sorry tale of Infra: will VMWare kill it?
2012-09-02 12:13 Exactly. KISS(Keep It Simple Martin (not verified) How ITIL gets Incident vs Problem wrong
2012-08-29 23:32 Incident vs. Problem vs. Risk guerino1 How ITIL gets Incident vs Problem wrong
2012-08-29 06:54 useful information skeptic How to sit your ITIL Foundations exam
2012-08-29 04:26 Testing center Jaspreet (not verified) How to sit your ITIL Foundations exam
2012-08-26 12:37 Web Training - Lifecycle and Capability Tracy (not verified) The real cost of ITIL V3 Expert certification
2012-08-24 22:01 as simple as possible skeptic How ITIL gets Incident vs Problem wrong
2012-08-24 08:33 No aroos How ITIL gets Incident vs Problem wrong
2012-08-22 19:38 Bad Interpretation of ITIL = Bad Support Martin (not verified) How ITIL gets Incident vs Problem wrong
2012-08-22 00:22 SharePoint is good as is Visitor (not verified) ITIL-Aligned Sharepoint? Nooooooooo!!!
2012-08-17 06:13 Real life and book wernerroth (not verified) How ITIL gets Incident vs Problem wrong
2012-08-17 02:20 SOA "services" are CIs skeptic ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services
2012-08-17 00:10 Establishing Credibility and Trust ITSMinfo Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT?
2012-08-16 21:27 Agree, but I think it's also Chalky (not verified) ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services
2012-08-16 20:00 some assembly required skeptic The Standard+Case approach: applying Case Management to ITSM
2012-08-16 19:06 No process? beach The Standard+Case approach: applying Case Management to ITSM
2012-08-16 13:46 Thanks for the ITIL help - Passed today NG (not verified) Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-08-15 22:23 proper Enterprise Governance of IT skeptic A little chat about BYOD
2012-08-15 10:48 I ran out of room of twitter Claire Agutter (not verified) A little chat about BYOD
2012-08-14 09:01 technical solutions to non-technical challenges skeptic The Standard+Case approach: applying Case Management to ITSM
2012-08-12 21:58 splits neatly skeptic The Standard+Case approach: applying Case Management to ITSM
2012-08-12 21:51 we abandon process completely skeptic The Standard+Case approach: applying Case Management to ITSM
2012-08-12 21:19 Some thoughts from a non-purist beach The Standard+Case approach: applying Case Management to ITSM
2012-08-12 21:02 Process orientation beach The Standard+Case approach: applying Case Management to ITSM
2012-08-10 14:00 End users can definitely influence dlowe888 The cult of the customer
2012-08-10 07:45 Don't underestimate users aroos The cult of the customer
2012-08-09 23:12 IT and Government, Some Similarities? dlowe888 The cult of the customer
2012-08-09 20:51 who's making the money decisions? skeptic The cult of the customer
2012-08-09 06:30 Fit for purpose JamesFinister The cult of the customer
2012-08-09 05:26 I think we are talking at skeptic The cult of the customer
2012-08-09 04:55 Let's take the risks! Shawn (not verified) The cult of the customer
2012-08-09 01:47 You get what you pay for... RogertheITSMGuy The cult of the customer
2012-08-08 23:21 and... Roy Atkinson (not verified) The cult of the customer
2012-08-08 23:00 Well, yes. Roy Atkinson (not verified) The cult of the customer
2012-08-08 22:32 having the customer by the balls skeptic The cult of the customer
2012-08-08 21:57 Fizzy JamesFinister The cult of the customer
2012-08-08 21:47 Service This ServiceSphere The cult of the customer
2012-08-08 17:58 cheetahs and elephants skeptic Shopping: request vs incident
2012-08-08 16:33 It's logical Spoc... RichPem Shopping: request vs incident
2012-08-08 14:40 PANIC (Problems And NOT Incidents, Clearly) RichPem How ITIL gets Incident vs Problem wrong
2012-08-08 12:41 So here, I think, I disagree. kaimar How ITIL gets Incident vs Problem wrong
2012-08-08 10:38 going in circles skeptic How ITIL gets Incident vs Problem wrong
2012-08-08 07:11 a view too narrow kaimar How ITIL gets Incident vs Problem wrong
2012-08-08 05:13 As I said aroos How ITIL gets Incident vs Problem wrong
2012-08-07 22:12 Yes skeptic How ITIL gets Incident vs Problem wrong
2012-08-07 21:33 only user contact? kaimar How ITIL gets Incident vs Problem wrong
2012-08-07 19:31 the whole point of my post skeptic How ITIL gets Incident vs Problem wrong
2012-08-07 19:00 Thanks guys....I passed ITIL AS (not verified) Pass the ITIL V3 Foundation exam in six easy and (almost) free steps
2012-08-07 17:46 Meta-Process avallesalas The Standard+Case approach: applying Case Management to ITSM
2012-08-07 11:41 Don't use the word incident aroos How ITIL gets Incident vs Problem wrong
2012-08-07 11:31 "Incident management should kaimar How ITIL gets Incident vs Problem wrong
2012-08-07 11:20 falling into the same trap skeptic How ITIL gets Incident vs Problem wrong
2012-08-07 10:26 interruption != downtime kaimar How ITIL gets Incident vs Problem wrong
2012-08-07 09:02 More mixed up still JamesFinister How ITIL gets Incident vs Problem wrong
2012-08-07 08:32 Problem with the problem aroos How ITIL gets Incident vs Problem wrong
2012-08-07 06:52 The nearest I could get... JamesFinister How ITIL gets Incident vs Problem wrong
2012-08-07 05:13 Me three Peter Brooks (not verified) How ITIL gets Incident vs Problem wrong
2012-08-07 00:35 I absolutely agree aprill How ITIL gets Incident vs Problem wrong
2012-08-06 22:14 Proactive Sid Kumar (not verified) How ITIL gets Incident vs Problem wrong
2012-08-06 21:23 Great minds JamesFinister How ITIL gets Incident vs Problem wrong
2012-08-06 16:25 Not sure there is such thing "Work-Life Balance" dlowe888 Mobility and work-life balance
2012-08-06 15:41 He's dead Jim ServiceSphere Mobility and work-life balance
2012-08-06 10:15 flexibility skeptic Mobility and work-life balance
2012-08-06 09:33 It can be a win-win situation Stuart Rance (not verified) Mobility and work-life balance
2012-08-06 08:18 Rote learning Visitor (not verified) Real ITIL training
2012-08-06 06:42 losing on the deal skeptic Mobility and work-life balance
2012-08-06 06:28 Nice post Rob - you're Ryan Baker (not verified) Mobility and work-life balance
2012-08-05 01:45 From the outside-in it remains a request for service ianclayton The Standard+Case approach: applying Case Management to ITSM
2012-08-05 01:26 USMBOK addresses service request management ianclayton The Standard+Case approach: applying Case Management to ITSM
2012-08-03 18:56 self checkout skeptic Shopping: request vs incident
2012-08-03 09:45 Self-service Vladimir Shopping: request vs incident
2012-08-02 08:15 SPOC or not aroos Shopping: request vs incident
2012-08-01 10:03 What we don't want to see happen skeptic Shopping: request vs incident
2012-07-31 18:58 It is possible to have a skeptic Shopping: request vs incident
2012-07-31 08:10 Actually they are different aroos Shopping: request vs incident
2012-07-31 03:39 There are many types of skeptic Shopping: request vs incident