This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Merry Christmas (or your prefered mythology) and happy New Year (or your prefered calendar ) from the IT Skeptic to all of my readers. Both of you may have noticed I haven't posted for a while. Sorry about that. I've been taking a break. Right now I'm about as far away as you can get