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Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
ITSM Weekly podcast Antipodean Edition Episode 25 out now
Get the downloads, iTunes version, and shownotes etc here
On a webinar all about Checklists on May 21st
On TFT14-Summer online conference in June, talking about Dead Cat Syndrome
but only if you vote for me cos that's how they choose the sessions.
Meet the IT Skeptic
Contact me to meet up
At home in New Zealand for the itSMF conference in May
In Australia for the itSMF's LEADit conference in August
In the USA, in Scottsdale at PinkFORUM14:
...and Las Vegas, baby, at PINK15:
Click here for more news about the IT Skeptic: where to meet, read, hear or see me and what useful stuff I have been producing lately, such as Standard+Case
or my biggest and most important contribution to date: Slow IT and Meet In The Middle. A book is coming.
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I don't get paid to say nice things and I don't get paid to review anything.
You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.