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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
ITSM Weekly podcast Antipodean Edition Episode 25 out now
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or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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