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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
ITSM Weekly podcast Antipodean Edition Episode 25 out now
Get the downloads, iTunes version, and shownotes etc here
Meet the IT Skeptic
Contact me to meet up
In Wellington New Zealand on May 11th-13th for itSMFnz National Conference
In Sydney Australia on August 20th for itSMF Australia National Conference
Useful stuff I have been producing lately:
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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I don't get paid to say nice things and I don't get paid to review anything.
You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.