IT Skeptic News
Please Like the IT Skeptic on facebook
It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:
The Standard+Case model for processing tickets: requests, incidents, problems, changes.... This is an exciting leap forward for ITSM.
A white paper on how business has failed IT
Sensible Service Management Series for Small-to-Medium-Enterprises
A white paper on the state of ITIL
Tipu, a new approach to service improvement in the public domain
A new book, Basic Service Management
The IT Skeptic's full portfolio is here
Meet the IT Skeptic:
In Las Vegas, USA baby, at PINK15:
See / hear
See or hear the IT Skeptic:
I was a regular host on ITSM Weekly Podcast Antipodean Edition for a year.
ITSMTV video interview in Las Vegas for PINK13
Standard+Case on the inaugural TFT12 global online conference
Guest on The DevOps Cafe podcast.
Video interview from LEADit on Governance, and on Standard+Case.