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Basic Service Management is now available
Written by the IT Skeptic!!

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

IT Skeptic News

Submitted by skeptic on Tue, 2012-04-17 08:36

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Contributions

It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

The Standard+Case model for processing tickets: requests, incidents, problems, changes.... This is an exciting leap forward for ITSM.

A white paper on how business has failed IT

Sensible Service Management Series for Small-to-Medium-Enterprises

A white paper on the state of ITIL

Tipu, a new approach to service improvement in the public domain

Free service management checklists

A new book, Basic Service Management

The IT Skeptic's full portfolio is here

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See or hear the IT Skeptic:

on 25th April in Utrecht, Netherlands.

Now a regular host on ITSM Weekly Podcast Antipodean Edition

ITSMTV video interview in Las Vegas for PINK13

Standard+Case on the inaugural TFT12 global online conference

Guest on The DevOps Cafe podcast.

Video interview from LEADit on Governance, and on Standard+Case.

The Skeptical Informer
The approximately weekly newsletter of the IT Skeptic: all the news on ITIL, CMDB and other IT topics that is fit to print... and then some!
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Now a regular host on ITSM Weekly Podcast Antipodean Edition

..and a regular writer on The ITSM Review.

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or Canberra, Australia

or Vegas, USA baby, in 2014
PINK14:

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The IT Skeptic receives or has received revenue (mostly small amounts) from the following organisations relevant to this blog:

Amazon & CreateSpace
APMG
BCS
Biomni
bITa NL
BMC (Numara)
CA Pacific
Citrix (Beetil)
Citrix Online
Delta Software (local partner for Infra)
Google Adsense
various itSMF local chapters
ITSM Review
Lulu
Pink Elephant
SDI
Van Haren Publishing
Zoho (ManageEngine)

I don't get paid to say nice things and I don't get paid to review anything.

You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.

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