IT Skeptic News
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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:
The Standard+Case model for processing tickets: requests, incidents, problems, changes.... This is an exciting leap forward for ITSM.
A white paper on how business has failed IT
Sensible Service Management Series for Small-to-Medium-Enterprises
A white paper on the state of ITIL
Tipu, a new approach to service improvement in the public domain
A new book, Basic Service Management
The IT Skeptic's full portfolio is here
Meet the IT Skeptic:
See / hear
See or hear the IT Skeptic:
Now a regular host on ITSM Weekly Podcast Antipodean Edition
ITSMTV video interview in Las Vegas for PINK13
Standard+Case on the inaugural TFT12 global online conference
Guest on The DevOps Cafe podcast.
Video interview from LEADit on Governance, and on Standard+Case.