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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) Copper Service
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 on Wed, 2009-12-09 21:35. [nid:1762] in
Rob England's next book is provisionally titled Copper Service: a basic guide to providing services (we had a discussion on naming it - please make name-related comments there). This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is mercifully brief. Whether you are in any industry: manufacturing, trades, retail, IT, not-for-profit…; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you are a small business or a government department; this book introduces you to service management. Here is core Service Management, describing the basics you need to start in managing real business services and to get by. We call this Copper Service … and it will set you on the road to gold-standard service if that is where you want to end up. We have taken the core good ideas from a range of sources and summarised them in plain English and pragmatic terms. Use what is good for you, get started with what we give you, then follow the references for more when you need it. All comments and suggestions are welcome. Comment below or contact Rob Bookmark this post with:  Buy your books here to support this blog: |
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