Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000
Chokey the Chimp says today's Crap Factoid danger is HIGH. Axios Systems have released a classic piece of crap that will spread rapidly. Watch your shoe soles.
Axios have put out results of a survey "Implementing an IT Service Management Solution Can Save a Business More than $500,000". It is the usual bull crap but in these hard times talk of savings will get lapped up. Suddenly everybody has stopped banging on about the benefits of ITIL and ITIL is now all about savings. This will get around - we already have one fairly unpleasant sighting (thanks ServiceSphere).
What does the survey result say? All we have to go on is a press release. It makes the classic blunder of being unable to recognise a normal distributuion curve:
over half of IT professionals found that implementing an ITSM solution has helped save their businesses money
Well duh, over half of IT professionals are over average height, just. Within statisitical variation, this tells me ITSM might save you money or might not - line ball, no way to tell.
The best bit that is causing all these trumpeting headlines is "almost 15 percent saying the savings exceeded half a million dollars". Allow me to rephrase that: an overwhelming majority of respondents report that ITSM initiatives return less than half a million dollars in savings. There is zero data captured about what those initiatives cost, but half a million is about an average all up cost so we can conclude that majority of ITSM initiatives make no return on the inverstment.
So the results are the opposite of how they are being presented - par for the course for vendors. How much weight can we put on these results anyway? Well, none, as usual. "Methodology: Over 250 IT professionals were surveyed at IT industry conferences held in the US during the spring of 2009. " A self-selecting sample of those idle enough to approach an Axios booth at a conference and have time for a survey, selected only from North Americans, got asked questions that we can't see, designed by a vendor pursuing an agenda, which resulted in a data set that we can't see to draw our own conclusions or check the reasoning.
A classic Crap Factoid that will turn up in PowerPoints everywhere - you watch. Why do people continue to do business with companies that insult their intelligence?