Time and again the analysts come up with these numbers using totally unscientific methods and before you know it they are gospel and popping up everywhere like bird flu. I'm not sure who's worse; the snake oil salesmen who invent them or the gullible twerps who repeat them.
ooh I got all excited when I read this question in an article on InfoWorld:
1. What can I do with ITIL that I couldn’t do before?
And the answer is......