A quest for a unified theory of IT management is not a flag of ITSM surrender

Some folk have interpreted my last post on A unified theory of IT management as surrender to the DevOps movement: "OMG DevOps was right all along, what a fool I have been". Not at all. I'm saying both the DevOps and the ITSM communities need to move on and find something that works for everyone.

Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL

I know many in the DevOps community wrote me off as a lost cause, but brothers and sisters I have seen the light after reading this: On Antifragility in Systems and Organizational Architecture from Jez Humble. I pledge myself to spending 2013 [and 2014 and 2015] uniting the DevOps and ITSM communities. Tweet this.

Note to devops; smaller changes do not equate to less risk

To say smaller frequent changes are less risky is a dangerous fallacy. Tweet this

Botchagalupe is a devops believer

My e-friend and debate sparring partner John M Willis, also known as Botchagalupe, provided the soundtrack for a Rambling Kid Realitsm song for me. Now he sings out for DevOps with this great song "I heard DevOps"

DevOps and ITIL

Recently I had a few things to say about DevOps. In a nutshell, DevOps is a niche approach to service design and delivery, which won't have much impact in the near future on traditional Operations of core systems. The concept of better integration between Dev and Ops is good, but the cultural issues and most of all the risks speak against it. And the way some people interpret it is downright dangerous. Now I want to zoom in to look at the relationship between DevOps and ITIL.

DevOps and traditional ITSM - why DevOps won't change the world any time soon

In which we discuss DevOps: the threat it presents to successful IT service delivery, and why I think DevOps will be a niche novelty for a while yet.

Dev needs to understand what Ops is for

A recent blog post made me angry. This is one cause of the Dev-Ops divide: ignorance of what the other side does. I expect some of that in the trade, down at the coalface amongst Dev and Ops practitioners. I don't expect it from Forrester analysts.

A new concept goes into over-hype: Agile

The latest buzz in IT is of course Agile, and its bastard spawn DevOps. I've written before about how the change is becoming the steady state and stability the exception; and how the old mainframe-centric concepts of change control will have to adapt. I'm even confident that concepts from agile will play an important part in that. But nothing in that warrants the frenzied hype around agile right now. And most of all, nothing in that warrants letting the IT cowboys out of the corral.

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