The Skeptical Informer, May 2008, Volume 2, No. 5
The newsletter of the IT Skeptic. All the IT skeptical news that is fit to print... and then some!
The Skeptical Informer is a little late this month, so first of all our apologies for that. Regular readers will know that the IT Skeptic has been out of touch lately (hopefully only literally speaking). After a stint in the Netherlands riding trains and talking ITSM followed by 10 days of southern alpine fresh air and quality father/son time, expect a newly energised Skeptic in May.
On the other hand, this blog takes a lot of time for very little return. Costs have been in six figures, counting opportunity costs, and returns have barely made four figures, even counting travel expenses. So you'll have to excuse me if the real world gets in the way from time to time. In the short term there's consulting to pay the bills and in the longer term there is a business to develop if I'm not to be working for ever.
Nevertheless, the itSMF conference in the Netherlands showed that the ITSM space will be fertile fields for comment for a long time to come. Attendees at my presentation heard that the IT Swami predicts Governance and Assurance will become equally as important aspects of business-IT alignment as Service, i.e. the organisation will look to IT to deliver all three equally and in an integrated manner. Look for a model to emerge of IT Management made up of ITSM, ITGM and ITAM or somesuch - even the terminology has not coalesced yet, but the IT Swami says it will. Given the "psychotropic prognostication" techniques he pioneered in Amsterdam using New Zealand Government overseas-factfinding-tour funds, the IT Swami should know. (Actually I think the IT Swami originally got the three-way model from talking to Craig from Concrete Campus).
The blog is already heading in that direction. Expect to see more about Governance, especially trying to better define the word, and more about aspects of Assurance that interest the IT Skeptic such as privacy and compliance.
Which is not to say that we will lay off favourite topics such as analyst Crap Factoids or ITIL dirty deeds. Wouldn't want to take the fun out of the blog, would we?
Speaking of fun, the IT Skeptic website has Chokey the Chimp issuing Crap Factoid warnings. Do we need a new character to monitor ITSM mischief? Contact the IT Skeptic with suggestions for a website personality monitoring and reporting on the dark side of ITIL, or perhaps IT in general. If your idea is used, you get a complementary copy of the new book IT Service Management Global Best Practice, which includes a short chapter from yours truly along with much other material that is actually useful.
The IT Skeptic's Crap Factoid Early Warning Service brings you this warning of extreme crap factoid danger.
This post has been podcast
Crap Factoids are pure B.S. that almost sound like a fact, and will be presented so often that everyone will think it true. Let us look closer at a classic Crap Factoid where the results were deliberately skewed, then hyped up by marketing people, and the resulting Crap Factoid thrown to the winds like GM seed. It is time people called analysts to task for this stuff because we all suffer the consequences when decision makers fall for it.
The changing world creates pressures to employ technology advances for our protection. As these advances compromise our privacy, they also drive social change in our attitudes to privacy. Business and government are working to set standards and policies to ensure these security advances deliver us benevolent security: Big Uncle, not Big Brother.
Either is possible with the technology: benevolent security is dependent on the legal, social and business policies that govern the technology.
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