How to implement ITIL for a client?
Dear Mr Wizard
I am certified in ITIL V3 foundation and my company is planning to implement ITIL at one of our client's site.
I will be really grateful if you can throw some light on the following points
1. Is there any methodology which needs to be followed while implementing ITIL processes? If so, can you please provide me with brief information of the same?
2. I am sure while implementing ITIL, we need to do certain documentation.
Can you please provide me with those templates so that I will have an idea on how it should be documented.
I will be really grateful if you can help me on this as I am trying to find them every where...but no luck.
Hope to hear from you soon.
I don't think you need be overly concerned about methodology. ITIL doesn't specify one so clearly it is not important.
As you have so astutely deduced, anyone with Foundation certification can readily work it out as they go, especially when doing a paid implementation for a client. Your client must be greatly reassured now you have achieved the certification to demonstrate your grasp of the subject.
The main thing to remember is to implement ITIL in a structured manner. Make sure the project has a clearly defined start and end. Address the ITIL processes systematically one by one. if time is of the essence, and isn't it always, then you can implement processes in parallel. Since some processes share a common tool you can implement them together. Careful of scope creep or the project can easily run into months!
Yes you will need to do a few bits of documentation when implementing ITIL. Make sure they get done before the ITIL project is finished, or at least get one or two of the important ones done. Sadly you may have to resort to actually paying for the templates. The ITIL Wizard isn't in the business of selling templates but perhaps I should be, as there must be a growing demand from experienced and professional consulting firms such as yours who don't actually know anything about ITIL
the ITIL Wizard
[Note: This was in response to a genuine email]