The IT Skeptic is writing a new book on service management
As has happened to me before, a new book idea is advancing rapidly and will overtake an existing book project. Please help me name the new book.
My book He Tangata: IT is the People creeps along when I get time. It is hard work: new territory where I have to learn my way along. In the meantime, a new idea is racing into print.
Some of you will be familiar with my concept of Core Practice or "copper".
1) the complexity of service management advice and the attempts to paint it as something akin to brain surgery that requires lots of expensive consulting to
implement adopt and
2) the lack of some sort of staged approach to ITIL
3) the lack of advice that doesn't read like a university textbook or a geek's website
I'm doing a book on "Copper Service" - the application of core practice to service management.
The book is generic service management, not IT-specific.
It is about service management, not happy-clappy service culture (no fish in this book). It is about how to run a business's services.
It is not an introduction or a beginner's book, though it serves as both of those. It describes the core basics, the minimum you need to do to do a good enough job. It describes what you need to do to get the basics done.
It is aimed at any industry or sector, any size. It does apply to ITSM (just not especially).
It is going to do that in less than 8000 words, or 50 Trade paperback pages.
It contains almost no acronyms or Terms Written In Capitals, and is written in conversational English.
it will have an integral website that i have a few mildly innovative ideas for.
I'm currently looking for people to review and pilot it. I will start with my accountant, my lawyer, my son's headmistress, a metalwork factory i know, the local supermarket-butcher, the city council...
What name do you suggest for the book? I'm thinking
No Bullshit Service Management
The Basics of Running a Business The Service Way
You are in the Services Business Whether You Know it Or Not
Is "Copper Service" catchy? Does it have any negative or odd connotations?
P.S. Yes I know about "Service Management for Dummies". I haven't read it yet: it will be interesting to see how non-geeky it is. It sounds still very IT-specific, and it is 336 pages :)