ITIL

The IT Infrastructure Library www.itil.co.uk

Why COBIT wins in a showdown with ITIL

Submitted by skeptic on Fri, 2012-05-11 01:29

ImageI like ITIL. I use it quite a bit. But it puzzles me why ITIL is the default source of bestgood, generally accepted practice for IT processespractices. Often people talk as if it is the only source.

My default source of IT good practice is COBIT. It wins over ITIL, hands down.

Just who are ITIL V3 certification and accreditation for?

Submitted by skeptic on Wed, 2012-05-02 03:02

APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.

Eating the ITIL elephant one leg at a time

Submitted by skeptic on Thu, 2012-04-05 11:26

It is ridiculously common for advice about ITSM to talk about which ITIL process to do first, or what order to do the processes in. Even the official books Planning to implement Service Management and ITIL Lite are built on the premise that an ITSM initiative is assembled from the ITIL processes. Wrong wrong wrong.

COBIT 5 will be released in April

Submitted by skeptic on Wed, 2012-03-14 23:28

ISACA have announced to members that COBIT 5 will be released in "mid-April".

The release includes three publications:

  • COBIT 5 (Framework)
  • COBIT 5: Enabling Processes
  • COBIT 5 Implementation

...and a "toolkit", an undefined "set of resources". I smell spreadsheets.

Cost to ISACA members for the pdf version? Nada. Free. Suck on that Cabinet Office/TSO/itSMF.

And ISACA is providing a separate download server for members so as not to have to compete for bandwidth with the great unwashed masses.

the value of ITIL certification

Submitted by skeptic on Mon, 2012-02-27 21:07

ITSM Portal raises the question of the value of ITIL certifications. To me they aren't worth much.

The uselessness of ITIL process maturity assessment

Submitted by skeptic on Sat, 2012-02-25 21:15

I'm looking at a "classic" process maturity assessment done by a consulting firm for a client, and what a useless document it is. I'm not saying who sent it to me or why or where from. That isn't important here because so many assessments are similar. Compare yours.

The report analyses 8 practices. It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight: Incident, Request, Problem, Change, SACM, SLM, Knowledge, Catalogue.

Syndicate content