ITIL is not brain surgery
The bigger and more successful (and lucrative) ITIL gets, the more we see some consultants trying to create a masonic guild of ITIL "experts". It is a complete myth that one has to be so experienced in ITIL to implement it or run it, or even discuss it.
The IT Skeptic was recently told "what would you know about CMDB. You have never built one, let alone dozens like I have". First of all let us overlook the logical inconsistency of criticising someone who says something cannot be built by saying they have no experience building one. It is true that I haven't even tried.
Nor have I tried to make homeopathic medicines or put magnets in my mattress or build a Da Vinci flying machine. I don't need deep experience to tell me they are a dumb idea - just general knowledge and intelligence.
CMDB is not a complex concept. It is based on accepted and understood principles of distributed database, ETL, query and reporting, middleware and so on. It offers no new unique problems to be overcome. I do have experience with all those technologies. But even experience in those areas is not essential to understand how this stuff works. Anyone with experience and knowledge of IT in general can get across it. It is basic straightforward stuff.
And yet CMDB is probably the most complex part of ITIL. The rest is even more so common sense and based on everyone's daily experience.
That doesn't stop folk putting out the message that one has to be an ITIL Master or have worked with ITIL for 20 years to know the topic. I don't need a Ph.D. to understand the Road Code, and I don't have to have driven in another country to understand their version of it.
Anyone who knows IT knows ITIL. It is not encryption or ADSL or query optimisation or any of the other voodoo topics of IT. It is not dense and highly technical with an enormous body of specialist knowledge like antivirus or object-oriented programming or networking. Nor does it require any specialist skills. You have to get past the secret handshakes and jargon like any body of knowledge, but the people with the little badges aren't in possession of any advanced or mystical secrets that the rest of us aren't. I've never presented myself as an expert on ITIL, yet tens of thousands of people think I - and dozens of others who contribute comments on this blog - have something useful to say on the subject.
So let's get past this ITILier-than-thou posturing. We can have non-patronising discussions of ITIL which include everyone who's done their time in IT as well as all those smart enough to pick up the common sense principles. We can have experienced process consultants turn their hand to ITIL. We can trust staff to run ITIL processes without tens of thousands of dollars of training. It's not brain surgery.