ITIL is not a tool it is a framework
Dear Mr Wizard
Is ITIL the best tool available?
IT Guy
Dear Guy
No I have to correct you. ITIL is not a tool it is a framework. A tool is something you use to fix or change things. A framework on the other hand is entirely different. A framework is a mechanism one employs to rectify or transform capability. It is most important to understand the distinction.
Good luck!
the ITIL Wizard.