ITIL really is over the top of the hype curve
A couple of years ago I wrote about how ITIL was heading for the top of the Gartner Hype Curve . I feel it is now deep into the "Trough of Disillusionment" .
There are bellwethers everywhere. The latest is this blog post from one of the best ITSM bloggers around, a newbie to the blogosphere "psychitsm" Peter Johnson. I agree with Peter that ITIL is in decline but not that it will necessarily be the "slow death" of ITIL. If it follows the hype curve it will have a minor resurgence to settle down in mediocrity as a useful tool among several. So the decline is in hysterical following of hype, not necessarily in the ITIL core industry.
On the other hand I think Castle ITIL is also damaging the core through lack of transparency, governance and due process, so Peter may turn out to be right about the slow death of ITIL after all.
I'm amused to note I first started this blog post you're reading exactly a year ago but never finished it (like over 40 others in my queue). Back then I called ITIL "over the hump of the hype curve and hurtling down like Calvin on his toboggan". Now we're really into the trough, I guess like Calvin face down in a creek. For the record, a year ago I picked out these signs:
Three headlines in a row on ITSM Watch, a usually upbeat source (even if they do occasionally publish my diatribes):
- New ITIL Adoption Slowing: A new report shows that companies are less inclined to embark on ITIL
- Defending ITIL’s Value: ITIL is on the verge of being labeled a fad
- ITIL/ITSM Governance Lacking: Survey finds most organizations do not define, implement or enforce ITSM governance
On LinkedIn discussion boards, there are so many nay-sayers Juan Jimenez is driven to remark "Sounds like Wally World has a special on Devil's Advocate costumes... "
Even Aiden Lawes has joined the skeptical ranks - crowded ranks too: lots of people skepticking these day about ITIL!
Look at the Google Trend.
I'm not saying the cash registers are slowing down, just that the zeitgeist is turning gloomy.
Why are you all looking at me like that? I like to think I called it early (four years ago in fact), but I don't flatter myself that I was a factor.