ITIL Software Scheme released
[Updated 6 May to use correct link] It has arrived. As previously disclosed, the OGC has appointed APMG to administer a scheme to assure ITIL compliance of software.
Well actually it still hasn't fully arrived. In true Castle ITIL fashion we have a May 1 announcement of an "Operational pilot due end of April". Now we await the next two stages which will appear in "Summer" and "Autumn" 2009.
The IT Skeptic has always advocated such a scheme but it is a remarkable reversal for the Castle ITIL establishment that until now argued that such assessment was not possible because ITIL was only guidance and no standard exists. Suddenly we have a standard, although everyone has now stopped calling it that. It is now "defined and agreed minimum assessment criteria". But the word "compliance" is used without blushing.
There is no word at all on who is doing the defining and agreeing. Nobody is being invited to do so. There is zero public consultation on what those criteria might be. The IT Skeptic's understanding is that the criteria were written by SMCG, the organisation already appointed as the first Licenced Software Assessor by APMG, but there is no public information to confirm that. For SMCG read Ken Turbitt, who many of you will recall from his days at BMC prior to going out on his own recently (as the IT Skeptic did from CA nearly five years ago). It is unclear whether Sharon Taylor, Chief Architect of ITIL, had any role in developing the standard, although Ken refers to "a new service Sharon Taylor and I will be offering to the market shortly".
The standard or criteria are just being promulgated by decree, a most novel and unusual way to set a standard in recent centuries. Disappointingly we are left almost entirely in the dark over this mysterious new scheme. At this stage it would seem even the vendors have had no say in the standard they have to meet. And of course no comment on the actual content of that standard is possible because the public have had no sight of it yet. It is all very disappointing.