ITIL V3 2011: a new book and four new processes
Let's discuss the only information we have about the upcoming ITIL V3 2011: this FAQ.
[see more recent posts on ITIL V3 2011 here]
The FAQ is ostensibly from OGC, though it is marked "© TSO 2011" and it says "Please contact the APM Group Service Desk". There is in fact zero mention of OGC: the FAQ says "approved by the Cabinet Ofﬁce, part of HM Government" and "Accepted issues are discussed with the Cabinet Ofﬁce". OGC is almost dead, long live the Cabinet Office. (I wonder whose name is on the flyleaf of the new books? I see the onanist still appears on the Best Management Practice website).
Ever wonder who's actually running Castle ITIL? Me too.
There is much arguing semantics and philosophy in the chattersphere at the moment: everywhere angels dance on pinheads over whether it is an "update" or a "version", whether you can "upgrade" to it, whether a certification to a changed syllabus is "the same" as an older certification. I've already discussed why the bulk of the ITIL community don't give a toss for such distinctions. I'm betting many hundreds of thousands of them would be bemused by such debate even if they noticed it, which they won't because they don't frequent our little ITSM fora and tweet streams. To the majority of ITIL users, ITIL is a tool that plays a role in their job. It gets their attention for a few hours now and then. They just want it to be as easy as possible and to sit still for a while. I think those of us whose lives revolve around ITIL lose that perspective at times.
According to the FAQ, "ITIL V3 2011" (which we are not allowed to call ITIL V3.1, oooh no) is an update, not an upgrade or a new version. Mercifully it says "In order to distinguish between the 2007 and the 2011 editions, the latest edition will carry a ‘2011 Edition’ ﬂash." But still nothing to distinguish V2 from V3.
I had a good chuckle at "This update should not affect the tool vendors, any impact will be minor" and "The Accreditor has no plans to introduce any bridging examinations for the impending update, as the core ITIL process areas and principles will not change signiﬁcantly". We've heard that before from Castle ITIL (remember Prince2 2009?).
According to the FAQ, just some of the changes are (ignoring "clarifications")
- A complete rewrite of Service Strategy. Actually that's not what the FAQ says but it is what i'm betting we'll see. The FAQ says "The concepts within the publication have been clariﬁed, without changing the overall message"
- newly deﬁned process of strategy management for IT services
- separate descriptions of business strategy and IT strategy
- business relationship management and demand management are now covered as processes
- new content explaining how a change proposal should be used
- The evaluation process has been renamed ‘change evaluation’ and the purpose and scope have been modiﬁed
- additional content relating to asset management
- improvements in the ﬂow and integration of a number of Service Transition processes
- Process ﬂows have been updated or added for all Service Operation processes
- an expanded section on problem analysis techniques
- procedure ﬂow for incident matching
- The CSI model has been renamed the CSI approach
- the concept of a CSI register has been introduced
- documenting the interfaces from CSI to other lifecycle stages
Four new processes and two others renamed ... and it is a "minor" "update". Who'd guess these words come from the British civil service eh? Yes Minister.
For those who came in late the four new processes are
What is a software vendor to think who has invested heavily in automating V3 workflow only to hear there will be four new processes and
- [clarifications to] the ﬂow and management of activity throughout the overall service design stage [i.e. all of Service Design]
- improvements in the ﬂow and integration of a number of processes including change management, release and deployment management, and change evaluation [i.e. much of Service Transition]
- Process ﬂows have been updated or added for all processes including request fulﬁllment, access management and event management [i.e. all of Service Operation]
So much for "This update should not affect the tool vendors". I almost feel sorry for them.
There are three groups of employers: those who don't care whether you have an ITIL certification; those who don't know the differences so any cert will do; and those who have some knowledge of the meanings and distinctions and they insist you have the latest. How big do you think that latter group is? I'm betting it is pretty small. In fact I'm betting my consulting revenue on it, since all I've got is an ITIL V3 Foundation. So despite being pretty sure the change to the syllabi will be noticeable, I don't think you need to sweat over your certifications.
The books are a different matter. I'll be ordering a new set. (You folk with online subscriptions will - eventually - get the updates for free)