ITIL Version 3 certification: eight sources of free ITIL V3 Foundation practice exams, and some ITIL Version 2 sources too!
See also other pages on this blog (and no we are not selling training):
- Pass the ITIL V3 Foundation exam in six easy and free steps
- ITIL Certification: a technique for passing multiple-choice exams
- Should you spend the money on ITIL V3 certification?
- Book Review: Passing Your ITIL Foundation Exam
- All about ITIL V3 Certification / qualifications / training
- Free ITIL V3 Foundation training
eight six seven eight seven eight nine ten eleven twelve eleven sources of free ITIL Version 3 (2007 and 2011) practice exams to help you on your quest for ITIL Foundations certification. The IT Skeptic has worked through most of them but we make no comment on the quality of the questions - evaluating that for yourself is part of the exercise.
Please leave a comment or contact me if you want to discuss any question you are not sure of. Unlike some of the forums, this site tends to attract some pretty experienced ITIL people who can hopefully help you out.
ITIL V3 2011 exams:
- The official ITIL sample papers
from the owners of ITIL (login required)
- An Android app
from Rye Technology with free ITIL 2011 exam, for those of us cool enough to use Droid
- and an Apple version
also from Rye Technology , for those iCandy people
- PM Web
No fuss access but only 8 questions
Not in the same format as ITIL exams but looks like a useful learnign resource
And another Quizlet here.
- ITSM Online
A free demo of their paid service: 10 questions with interactive explanation of answers, or SAME 10 questions in exam mode
ITIL V3 2007 exams:
- ITIL Dumps
Also freely accessible. 3 papers of 40 questions each! He had a few errors early on but might be better now
- IT Service Today
A pdf exam paper, 40 questions and answers, with a few ads in it for their book.
- ITIL Weblog
A free online exam. Simple, no strings attached, no reg. Interface a bit basic. Says 40 questions but only 32 so far as at July 2013
- Accelerated Ideas
A free online 15 question exam pulled randomly from a pool of many: different questions each time you sit it.
- Process Symphony
Free 40 question exam. Registration required.
and when you are done with them, buy the official ITIL Version 3 Foundation study book Passing Your Itil Foundation Exam (now updated to 2011). It's cheap. You might also consider Passing the ITIL Foundation Exam: 2011 Edition from Van Haren, and/or the Art of Service book-and-training for ITIL 2011 seems to sell a lot on Amazon - it gets good feedback.
There are also hordes of ITIL V3 sample exams for sale, from eBay piracy dirt to some startlingly expensive options. Caveat emptor.
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You might also like Introduction To Real ITSM, my satirical book on ITSM, which includes a twisted ITSM exam. Folks seem to find it funny.
Here's a sample:
2) Which of the following is not the opposite of not being unresponding to a user’s failure to call the Service Desk?
a) not calling the user
b) not failing to call the user
c) not calling not the user
d) not the opposite of not calling someone other than the user
9) How many Service Desk staff does it take to change a light-bulb?
a) None. Restoration of service is a Level 1 Support function
b) None. It is a hardware problem – call the vendor
c) None. It requires a Change to change
d) None. They haven’t been on the training course
11) If a business unit attempts to set up their own IT function, what should a Real IT department do?
a) Explain the risks and inefficiencies of decentralised IT and reason with them
b) Escalate to the executive level to get the idea squashed
c) Do nothing and await the inevitable disaster
d) Source the equipment for them and take a kickback from the vendors