ITIL

The IT Infrastructure Library www.itil.co.uk

Thoughts on SMcongress and the future of ITSM

The Service Management Inaugural Congress (SMCongress) is the output of the "RevNet" event at the 2013 Fusion ITSM conference in the USA. As a few of you know, twenty-something ITSM thinkers got together in a room to see what would happen. This happened. It has been followed by some unlovely debate and a number of articles.

I had hoped SMcongress would pass me by, but it seems not. A number of you really want to know what I think about SMcongress, (especially those who would like me to say the things you can't), so here you go.

In summary, SMcongress is full of emotion and short on ideas, it lacks clarity or focus, it is addressing the wrong problem in the wrong way, and like all these collaborative "community" movements in business it is unlikely to come to anything. If it can be built upon to create focus, to get back to useful outcomes, and to address the real issues, then its passion, inclusiveness, and energy might be harnessed to some good. I offer here three concrete solutions to the issues of IT and ITSM that I think SMcongress should be focusing on.

AXELOS are on a roll with ITIL and PRINCE2

The latest (October 9th 2013) newsletter from AXELOS shows they are saying and doing all the right things.

ITIL the product

There was discussion on Google+ today about the "product management" of ITIL.

Get out more

People need to get out more. See beyond your own little niche.

There is a concept that fascinates me: cognitive capture. In my crude layman's terms this means that the environment you live and work in all day becomes your frame of reference for all reality. Like happens with ITSM and ITIL. Those who want to constrain use of ITIL need to get out more.

ITIL Intellectual Property under the new Axelos regime

Axelos has published Intellectual Property (copyright and trademark) guidance for ITIL, PRINCE2 and the rest of the "Swirl suite". Unintelligible Property guidance, more like. Combine it with worrying signs that Axelos want to start shaking down the consulting industry for dollars and it doesn't look good for we consultants.

Some thoughts on the Capita JV

As many readers will know, The UK Government and a British outsourcer called Capita have formed a joint venture (JV) to own and sell the whole "Swirl" best-practice portfolio, which includes ITIL and PRINCE2. The company (which remains nameless) exists from 1st July, and will be fully operational from 1st January 2014. This is the end-game (end of days, some would say) of a journey to commercialise these frameworks that started with the mysterious disappearing 1.1.1 five years ago. OGC was run by two of the highest-paid civil servants in Britain: you don't put highly-paid execs into a tiny backwater like OGC unless it is to return a profit.

Having met Peter Hepworth (JV CEO) and Chris Barrett ("opening batsman", read: running PR interference until the JV gets a formal PR voice of its own) at the SDI13 conference in Birmingham, I thought it was time to write down a few thoughts I have over the JV.

The future of ITIL and PRINCE2

The Capita/UK Govt JV is having a planning session on 23rd May. This is your opportunity to suggest agenda items. Don't mess about with paragraph numbering or translating into Bulgarian. Here's what I suggested.

How do we feel about ITIL being a commercial product?

ITIL has been sold (and Prince2 - the following discussion applies just as much to all of the "Swirl" products sold). It is a commercial product. No more half-way house with OGC outsourcing publishing and accreditation: they've gone the whole hog and flogged the Swirl suite off for the corporate shilling. (First example of this in the UK Government apparently and supposedly a model for more.) How do we feel about this new situation?

A bulletin from the castle

I wrote last week about how we are in the dark over the new joint venture between her Majesty's UK Government and Capita owning the "Swirl portfolio": ITIL, Prince2 and assorted other IP products.

A bulletin (pdf) has fluttered down from the castle wall today.

ITIL, Prince2, Capita and the Cabinet Office - in the dark

Lots of people are asking what the IT Skeptic makes of the recent announcement of a joint venture between the Cabinet Office and Capita to exploit the Best Practice Library. They're asking why I haven't made any comment yet. Two reasons: (1) I was off-grid for 10 days and (2) we haven't been given any information useful enough to draw many conclusions. Clearly the behaviour I call "Castle ITIL" will continue: you will be informed when they are good and ready to announce by decree, and until then the castle gates remain firmly shut. But I have been able to glean a few things...

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