ITIL

The IT Infrastructure Library www.itil.co.uk

The TSO bull is back in the ITIL china-shop: TSO issues take-down notices

standoverThe TSO bull is back in the ITIL china-shop. Tweet this. The legal department of The Stationery Office (the publishers of ITIL) sent a letter to the publisher Lulu.com (not me) complaining that my book Owning ITIL® "contains the Intellectual Property associated with ITIL". This was puzzling. More than that, it was bloody annoying, as Lulu delete a disputed book without recourse, the big pussies.

It was especially annoying once I established just how trivial and vexatious the complaint really was. TSO are acting like a legal bully and the world should know it. Especially they should know it right now, as the Cabinet Office are negotiating the sale of ITIL's rights.

If this is Castle ITIL's idea of how to build a community, then ITIL's demise looks ever more certain. It is disheartening.

British Government Cabinet Office is selling ITIL and Prince2

Well its official, they are selling ITIL (and Prince2 and MSP and all the "Swirl" suite). Tweet this. The rumours had been coming thick and fast but now the Cabinet Office has let a tender. A restricted tender: chances are if you are reading this you can't bid.

The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age

We've come a long way as an industry. Some of us more than others. VMWare for example. Their announcement that they replace ITIL is just another Crap Factoid that shows they are still in the Tin Age.

How ITIL gets Incident vs Problem wrong

In ITIL, we don't separate Incidents from Problems properly. This causes a muddy and confused definition of both. Join me as I try one more time to make this clear.

Why COBIT wins in a showdown with ITIL

ImageI like ITIL. I use it quite a bit. But it puzzles me why ITIL is the default source of bestgood, generally accepted practice for IT processespractices. Often people talk as if it is the only source.

My default source of IT good practice is COBIT. It wins over ITIL, hands down.

Just who are ITIL V3 certification and accreditation for?

APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.

Eating the ITIL elephant one leg at a time

It is ridiculously common for advice about ITSM to talk about which ITIL process to do first, or what order to do the processes in. Even the official books Planning to implement Service Management and ITIL Lite are built on the premise that an ITSM initiative is assembled from the ITIL processes. Wrong wrong wrong.

COBIT 5 will be released in April

ISACA have announced to members that COBIT 5 will be released in "mid-April".

The release includes three publications:

  • COBIT 5 (Framework)
  • COBIT 5: Enabling Processes
  • COBIT 5 Implementation

...and a "toolkit", an undefined "set of resources". I smell spreadsheets.

Cost to ISACA members for the pdf version? Nada. Free. Suck on that Cabinet Office/TSO/itSMF.

And ISACA is providing a separate download server for members so as not to have to compete for bandwidth with the great unwashed masses.

the value of ITIL certification

ITSM Portal raises the question of the value of ITIL certifications. To me they aren't worth much.

The uselessness of ITIL process maturity assessment

I'm looking at a "classic" process maturity assessment done by a consulting firm for a client, and what a useless document it is. I'm not saying who sent it to me or why or where from. That isn't important here because so many assessments are similar. Compare yours.

The report analyses 8 practices. It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight: Incident, Request, Problem, Change, SACM, SLM, Knowledge, Catalogue.

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