The IT Infrastructure Library www.itil.co.uk
The ITIL training industry is geared up to produce standardised certified theoretical courses. We've seen a lot of simulation games added to the mix to try to make the training a bit more practical but it is still nowhere near what I would call real ITIL training.
Idly browsing the other day in another context, I noticed a most peculiar omission on the "ITIL Official Website" (that always strikes me as such a pompous name)...
"What if..." "What if..." So many great minds, and a few not-so-great ones, are trying to "solve" ITSM right now. It's a geek thing. It's a man thing.
Right now the ITSM community seems to be abuzz with suggestions for open contribution repositories for ITSM knowledge and discussion. As one who has had a few cracks at this, let me assure you that if you build it, they won't come.
[Updated: let's compile a list of sites, see below]
The ITSM road is littered with the rusting wrecks of open ITSM bodies of knowledge (BOKs). Open ITIL, the ITIL Wiki, the ITIL Open Wiki, the ITIL Process Wiki, the People's Liberation Front of Judea...
The response to calls for an open ITIL has been disappointing, but perhaps should have been expected. It amounts to a single-digit salute from the Brit. Gov.
It was one of the great ITSM philosophers, Jan van Bon who first explained to me that Problem Management is but a special case of Risk Management.
In a purist theoretical sense he is right, but on a practical level I think the distinction is useful. It is certainly entrenched.
Oh Great ITIL Wizard,
What do you think of these ITIL process maps. Are they worth it? It looks to me just something else to update, however, if put to actual and continual use, they could be a tremendous benefit. Especially for a company that is just starting to implement ITIL best practices...
Further to my recent post on Free ITIL, several people are still asking "Why?", so let me elaborate a little on why it should happen and why you should support the idea.
The online world is used to free content. In many minds, this has come to mean free as in free beer not free as in free speech, i.e. gratis not libre. This is unfortunate but not part of the discussion today. Here we are talking about free libre content. It is how the 21st Century world will work.
OGC has renewed the outsourcing contracts for TSO to publish ITIL books and APMG to accredit ITIL training. And if I have this right, TSO defends the copyright and APMG defends the trademarked brand. The renewal is for two years - it could have been renewed from one to five years. It just feels odd being part of a supposed professional community and this is all we hear. This must be what it was like being a resident of a medieval estate: the news filters quietly down from the castle long after all is done and dusted.